Laptop defunct after 9 months - what are my rights

unholyangel

wealdroam wrote: »

Your rights are to accept the repair that has been offered.

You have no right to a refund or a replacement if the seller chooses not to offer that.

If they cannot repair it, then a replacement or refund must be offered - their choice.

If the repair isn't successful, you have the right to a refund.

Look at it from the seller's point of view - I wonder how many people say "but it's hardly used"?
I am not doubting you for one minute, but you need to see the other side.

p.s. if you had taken the time to read this thread, posted all of twenty-two minutes before yours, you could've saved yourself the trouble of typing your post.

Is that under JL's own policy? Just asking as OP said they purchased september 2015.

wealdroam

unholyangel wrote: »

Is that under JL's own policy? Just asking as OP said they purchased september 2015.

I missed that date in the original post.

OP, I have revised my earlier post to reflect that fact that your purchase was made in The Sale of Goods Act era rather than that of The Consumer Rights Act.

agrinnall

Figgerty wrote: »

I don't like waiting in for deliveries so chose collect from Waitrose when I bought it. The engineer in store was very clear that I would have to collect it from the JL store.

In that case I don't think you can do much about it, it's not reasonable to expect them to deliver to a supermarket which probably won't have the same secure storage and customer collection facilities.

Figgerty

agrinnall wrote: »

In that case I don't think you can do much about it, it's not reasonable to expect them to deliver to a supermarket which probably won't have the same secure storage and customer collection facilities.

I bought it online and collected it from my local Waitrose store as many John Lewis customers do. That's why I thought I would be able to collect the repaired laptop from there.

PS. This is a minor inconvenience so I did not argue. I just thought a collection from Waitrose would be possible as the original order allowed this.