Is shop obliged to replace or refund 5 month old laptop that nearly caught fire?

Monday_in_Aberystwyth

Problem in short: 5 month old HP laptop purchased from Curry's started smoking, could smell burning plastic - corner of it got so hot in a matter of just minutes the plastic all melted. If this had been unattended serious damage/fire could very well have occurred - or worse. Curry's say they will only 'fix' it - no money back or complete replacement available, which feels wrong to me instinctively as I now won't trust using this laptop ever again - 'repaired' or not. Any advice?

Browntoa

No, repair is within their rights

wealdroam

Monday_in_Aberystwyth wrote: »

Problem in short: 5 month old HP laptop purchased from Curry's started smoking, could smell burning plastic - corner of it got so hot in a matter of just minutes the plastic all melted. If this had been unattended serious damage/fire could very well have occurred - or worse. Curry's say they will only 'fix' it - no money back or complete replacement available, which feels wrong to me instinctively as I now won't trust using this laptop ever again - 'repaired' or not. Any advice?

Having agreed to supply a remedy, you can state your choice, but Currys have the right to choose the most cost effective remedy.

Not really much more to say - sorry.

[Deleted User]

Monday_in_Aberystwyth wrote: »

If this had been unattended serious damage/fire could very well have occurred

Since this didn't occur, Curry's can indeed offer to repair it and there is little point in mentioning what might have happened.

It's your choice whether you then use it or not.
Having said all that, if it uneconomical to repair due to the damage incurred, you may get a replacement anyhow.

agrinnall

Although your consumer rights are with Currys have you contacted HP UK to discuss it with them? I'd imagine they might well be interested in such a fault and perhaps might offer a replacement.

[Deleted User]

Have you done a google search 'model' problems or 'model' burning to see if this is a known or common fault - could be useful before contacting HP.

elmer

Currys customer service is non existant, HP's however is magnificent, HP sorted my laptop that Currys claimed that I didn't buy from them even though I had a receipt. As Currys hadn't "sold" me my laptop, it wasn't registered with HP for a warranty. HP sorted it all out, added on another years warranty and fixed it before Currys even acknowledged their sales mess up.

Currys claimed that the reason they couldn't help was because I didn't have all the information when I called and refused to apologise or even acknowledge that I had cause for complaint

Call HP is my advice

Monday_in_Aberystwyth

Thanks everyone - yes I've googled to see if I can find any faults with the model online, but no joy. As Curry's have said they won't consider a refund (in writing now from head office) I've asked if they've an ADR as I just don't want to ever use this laptop again! I will also try HP direct if no joy with Curry's - thanks for all advice, really appreciate it.