Poor adsl, next step?

maddogb

unfortunately given the monopoly position of BT these occurrence's are not rare, get them to spend a couple of hundred on equipment for a cellular/wireless solution it will probably work out a pound an hour for the time they have spent nagging BT so far

JJ_Egan

(((Are there any BT community forums that anyone can recommend? )))

Yes BT members page / HELP/ BT community forum

bod1467

Direct link ... https://community.bt.com/

S0litaire

+1 to hanging out on the BT community forum and nagging lol (but be nice!)

you'll get the attention of the CS staff who can put you directly in touch with the level 2 Opernreach technicians (Don't know what the engineers are technically called but they deal only with broadband issues and have more authority to deal with BT broadband) They can force a speed profile on your line so you don't have to wait for training or see if the entire line from the roadside cabinet needs replacing.

GunJack

yes, if your ISP has a forum/community, it's almost always better to get faults fixed via them than over the phone...

spud17

Late reply because Labyrinthitis hit me again this week.
I have passed on the details about the BT forums and told them to get on with it.

GunJack

spud17 wrote: »

Late reply because Labyrinthitis hit me again this week.
I have passed on the details about the BT forums and told them to get on with it.

hope you're ok mate, Mrs.G-J has had a few bouts of it, not nice