Beware Ebookers! If you dont buy travel insurance, they cancel your flight! Avoid!

sinanyavass

I don't have any duty of discussing this matter with Turkish Airlines! They're Ebookers' business partners and I bought my ticket from Ebookers' website. And because this fact, I have to say that my drawee is Ebookers, not their business partners! So, I believe, It's Ebookers who should look after my rights against their business partners' unexpected cancellations!

tomtontom

sinanyavass wrote: »

I don't have any duty of discussing this matter with Turkish Airlines! They're Ebookers' business partners and I bought my ticket from Ebookers' website. And because this fact, I have to say that my drawee is Ebookers, not their business partners! So, I believe, It's Ebookers who should look after my rights against their business partners' unexpected cancellations!

So you're unwilling to help yourself?

leylandsunaddict

sinanyavass wrote: »

I don't have any duty of discussing this matter with Turkish Airlines! They're Ebookers' business partners and I bought my ticket from Ebookers' website. And because this fact, I have to say that my drawee is Ebookers, not their business partners! So, I believe, It's Ebookers who should look after my rights against their business partners' unexpected cancellations!

They're not business partners!! Ebookers are just an OTA. If selling an airlines tickets made them business partners they'd have more partnerships than they'd know what to do with lol.

sinanyavass

Ebookers has a whole Customer Service Department and what this department do is nothing but declaring me their business partners' sayings.. This is the the only solution they can manage and come up with! They basicly stand there, do nothing and tell their customers to go and make additional bookings! Well Done Ebookers! Good job!

jpsartre

sinanyavass wrote: »

They're Ebookers' business partners

I'm sure that's a surprise to both of them! Yes you need to go through the agent (in this case Ebookers) to make changes but the agent will be restricted to what is offered by the airline. You seem to have very unrealistic expectations about what a 3rd party site online travel site can and will do. They're not travel agents, they're just a middleman between yourself and the airline. They're not going to "fight for your rights", they are going to look at what the airline offers and then pass on the options to you.

Caz3121

sinanyavass wrote: »

I don't have any duty of discussing this matter with Turkish Airlines! They're Ebookers' business partners and I bought my ticket from Ebookers' website. And because this fact, I have to say that my drawee is Ebookers, not their business partners! So, I believe, It's Ebookers who should look after my rights against their business partners' unexpected cancellations!

You are correct to a point
You don't have any reason to talk to the airline direct as you have chosen to have an agent to deal with them on your behalf
your paid your money to your agent and they passed it on to the airline on your behalf
Your agent will communicate with the airline on your behalf
if the airline says the options available are x or y then your agent will advise you of this and you can choose which option you wish
EU261 exists for flights departing from the EU which states that compensation is due for cancellations advised within 14 days of departure (does not apply in your case) and also covers rerouting and refunds. There is nothing under EU261 that says an airline should reroute on another route or another airline, just that they should reroute "at the earliest opportunity" which in this case is the following day
You are fully entitled to a refund of the affected flight

Is your expectation really that, because your flight was cancelled and the airline does not have an option that suits you, you don't want to take the refund and do not have travel insurance, that ebookers should be paying for other flights for you? is that in the T&Cs you agreed to (I am guessing not)

richardw

Caz3121 wrote: »

.... There is nothing under EU261 that says an airline should reroute on another route or another airline, just that they should reroute "at the earliest opportunity"....

Yes, but don't forget that no airline is going to let any case go to court and allow a judgement on this point.

Caz3121

richardw wrote: »

Yes, but don't forget that no airline is going to let any case go to court and allow a judgement on this point.

Airlines like Easyjet, Ryanair etc will not reroute on other airlines ...I am sure many will have the complaint about not being offered reroute but don't believe it has been tested in court..the argument is usually around the definition of "earliest opportunity" if the other airlines flight is same day and their own flight is next day, could it being only offered the next day flight the airline failed it's obligation as it was not "earliest"
whilst not ebookers fault in any way, this whole thing would have been so much simpler had the OP booked direct with the airline.....would still have had the cancelled flight but I suspect a change to CPH-IST would have been allowed (seems strange that this was not allowed)

z1a

"I can not stay in Copenhagen one more night since my friends are going away for a holiday as well"

I'd like to bet that they have hotels in Copenhagen.

richardw

z1a wrote: »

"I can not stay in Copenhagen one more night since my friends are going away for a holiday as well"

I'd like to bet that they have hotels in Copenhagen.

Have you checked their prices?