Getting out of an O2 contract

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Mrsteely
Mrsteely Posts: 9 Forumite
Hi
I just wondered if anyone has any experience of getting released from an O2 contract without charges?

I've spent the last 2 1/2 to 3 months dealing with O2 customer services over £63 of charges that shouldn't have been on my account.
Though the main problem has been the lies, broken promise, lies, misleading information and lies!

I've been told everything from , it's my fault to, "we will refund you in 24 hours" to "we will cancel your contract if it's not sorted in 5 days". Each one was a lie. I'm still here waiting for a refund and they are still taking the monthly payments.

I think its shocking that as soon as you sign up for a conttact with O2 the customer services go down hill. To the point if them saying anything to get you off the phone.

All I want now is a chance to move to a new supplier who can provide me with reasonable customer services that don't lie to the customer and a phone contract that does what it should

Too much to ask for? It is for O2!

Comments

  • 19lottie82
    19lottie82 Posts: 6,027 Forumite
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    I can't see it tbh.


    How have you tackled this issue? Have you written to the o2 complaints department? If you're still not getting anywhere after 6 (?) weeks, then contact OFCOM.
  • Mrsteely
    Mrsteely Posts: 9 Forumite
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    I'm currently going through the complaints dept and was wondering if anyone has actually been successful.
  • Jon_01
    Jon_01 Posts: 5,872 Forumite
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    edited 21 June 2016 at 3:19PM
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    Unfortunately bad customer service doesn't constitute a breach of contract (if it did, Voda would gone out of business years ago!).
    Your complaint might get them to offer you a exit from the contract foc, but only time will tell (and you have to keep telling them that's what you would like now).

    Best of luck.
  • 19lottie82
    19lottie82 Posts: 6,027 Forumite
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    Mrsteely wrote: »
    I'm currently going through the complaints dept.

    Have you actually complained in writing?
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    In your shoes i would be asking what it would cost to pay off the contract .
  • zak2012
    zak2012 Posts: 326 Forumite
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    Mrsteely wrote: »
    Hi
    I just wondered if anyone has any experience of getting released from an O2 contract without charges?

    I've spent the last 2 1/2 to 3 months dealing with O2 customer services over £63 of charges that shouldn't have been on my account.
    Though the main problem has been the lies, broken promise, lies, misleading information and lies!

    I've been told everything from , it's my fault to, "we will refund you in 24 hours" to "we will cancel your contract if it's not sorted in 5 days". Each one was a lie. I'm still here waiting for a refund and they are still taking the monthly payments.

    I think its shocking that as soon as you sign up for a conttact with O2 the customer services go down hill. To the point if them saying anything to get you off the phone.

    All I want now is a chance to move to a new supplier who can provide me with reasonable customer services that don't lie to the customer and a phone contract that does what it should

    Too much to ask for? It is for O2!

    O2 is rubbish, after 12 years finally i left o2 .
    i had contract with them but yesterday i asked to be closed they want £80 as exit fee etc.. i accepted . best option is Sim Only on 30days contract with ID mobiel, and buy your own handset.
  • Mrsteely
    Mrsteely Posts: 9 Forumite
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    Got a reply from them and they are refusing to release the contract. Plus no appology. Just a snooty letter saying they'll allow me to receive a refund!

    So they refunded the charges. So basically it's taken 3 months just to get them to do what they should've done in 10 mins.

    I'm not paying it off early as I'll just be paying twice. O2 and whoever i go to. I'm not paying them for doing nothing at all!

    Never going back to them.
  • zak2012
    zak2012 Posts: 326 Forumite
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    I was on o2 contract and moved to pay as u go,but today i asked for PAC number they want me to topup first to actived it then they give me pac,but why should i waste £10? i just want move number ,and this number was already o2 pay monthly ,so why they dont give PAC number on pay as u go? what should i do?
  • Jon_01
    Jon_01 Posts: 5,872 Forumite
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    I believe with O2 the number isn't active fully on the system until it's topped up. If it's not fully active they can't generate a pac.

    What should you do? Top it up, get your pac and move on.
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