Tumble dryer problems

darkruto

I have a beko dsc64w and ever since i have bought it i have had nothing but trouble with it.

First big problem i noticed with it was when it was around a year and a half and it would trip the electricity. I scoured the internet for answers and discovered that my dryer was one of the dryers that had been recalled due to fire hazard.

When i spoke to beko they very quickly said that my dryer had already been repaired before it was sold to me and that they can send out someone to repair it but it will cost me £60, £60 is a lot of money to me especially back then and i just couldn't afford to have someone come out for it to happen again a few months later.

I had a look at my options and found out that sometimes moisture makes it into the heating element and drying it usually fixes the problem which it did.

Then a few months later the water tank full light was coming on even though the tank was empty, after doing a little googling and a bit of common sense i was able to figure out that the condenser pipe had some built up fluff so cleaning that fixed it. Despite cleaning the filter, condenser and water tank as directed by beko this kept happening every few months/weeks and now it has started tripping the electricity again.

Sure enough there is condensation in there so i dried it out but its still not working. My last tumble dryer lasted me 10 years and the only reason we got rid of it was to upgrade to this piece of crap.

I am well out of warranty but surely there must be something i can do? I am constantly living in fear of it setting on fire despite them saying it had been repaired before i bought it because it has had so many problems. I rely on my tumble dryer a lot as it always rains here and i have a 9 year old and a partner who comes home from work/school filthy.

I would love to be able to just say screw it and buy another one but i just don't have £200+ to buy one for it to break in a year or two and am so confused as to which ones are safe i wouldn't know what one to buy anyway.

Any advice would be greatly appreciated.

darkruto

I know a lot of you are probably going through similar at the moment but any help at all would be greatly appreciated?

wealdroam

Have a read of MSE's Consumer Rights guide. You'll find a link to it at the top of this page - just under your thread title.
Click where it says - Consumer Rights "Give me my money back!"

In there you will see that all of your statutory rights are with whoever sold the thing to you. The manufacturer owes you nothing beyond that offered in their guarantee.

I see no mention in your post that you have even contacted the seller yet.

Did you make this purchase using a credit card, or perhaps some other form of credit?