Virgin Media retention deals (post your haggling successes)

ajp1309

So my mother in law rang today to cancel. Did not get any offers to stay. Told that their is no longer an outbound team so I will not be getting a call.

The lady also completely slated all the competition and made up facts that hadnt even been given. Awful service.

So now a waiting game to see if she was telling the truth or not. Ideally dont want to go elsewhere but time will tell.

Anon

ajp1309 wrote: »

So my mother in law rang today to cancel. Did not get any offers to stay. Told that their is no longer an outbound team so I will not be getting a call.

The lady also completely slated all the competition and made up facts that hadnt even been given. Awful service.

So now a waiting game to see if she was telling the truth or not. Ideally dont want to go elsewhere but time will tell.

She was talking utter rubbish - yes there is an outbound team (loyalty/retentions) as you see from comments on here and other forums.

Gummomarx

I'm out of contract since 3 Apr 2018. My £55 package comprises:
TV Mix, 100MB Broadband and Talk More Anytime phone.
Any ideas as to what I'd be able to get when I call?

BigTezza

Well well - a degree of success. After my cancellation was booked earlier in the week I had a call from VM earlier today. After expiry, my current package would have risen to £37pm plus line rental - which equates to about £17pm as I pay in one lump.

They offered me the same package as I have now (Fun TV, 100Mb broadband and phone) for £40pm including line rental. That saves me around £170pa. I'm OK with that.

:j

Gummomarx

Fun TV - where is that listed?

Anon

Gummomarx wrote: »

Fun TV - where is that listed?

It is a legacy package.

Gummomarx

If I give my 30 days notice today and, if they don't call back within, say 3 weeks, will VM allow me to cancel the cancellation?

Anon

Gummomarx wrote: »

If I give my 30 days notice today and, if they don't call back within, say 3 weeks, will VM allow me to cancel the cancellation?

Yes you can cancel your cancellation up to the day your services are going off.

lloydee1983

I see a few have jumped on to the 350mb package, which is a new package from virgin. Question is anyone getting those speeds consistently? Before I was on 100mb package and struggled to get the speeds, so downgraded back down to 50mb via retention deal of course and now get consistent speeds .

Marvel1

Gummomarx wrote: »

If I give my 30 days notice today and, if they don't call back within, say 3 weeks, will VM allow me to cancel the cancellation?

Yes I had to call them to cancel the cancellation 5 hours before it was due to end as o had no callback, I suspect it was due to high downloads as mentioned to me when I cancelled.