Ashbourne Management Gym Membership Help!

hollydays

https://www.gov.uk/government/news/gym-users-to-get-better-deal-in-2017

unholyangel

missserenarec wrote: »

Hi, I know it's a year on but what was the outcome? I'm in exactly the same position now. Can I ask where the gym was that it happened in, I'm in Bristol.
Just wondered if it was the same gym or this type of thing happens at different gyms associated with Ashbourne management.
Thanks.

Ashbourne management were taken to the high court by OFT I believe a few years back which involved contracts at multiple gyms (I believe they had about a dozen different type of contracts that were found to contain unfair terms).

If you're having an issue, why not start a thread providing the necessary details and see what responses you get.

missserenarec

Thank you. I'm more in dispute with the gym itself at the moment but Ashbourne are not listening to us and still sending us letters. They don't even care that someone forged my boyfriends signature. He has sent them a copy of the signature from his passport to prove it isn't his. Basically the gym filled in the rest of his form to join him up and used my bank details to pay for it. He had only ever supplied his contact details and then never went back to the gym as decided not to join. I did join but specified I wanted a rolling contract and when I first saw a copy of the contract weeks later the 12 months section had been filled in and sent off without my approval. Also I never received any t's and c's or any communication from Ashbourne until i contacted them to find out what was going on with my bank account. We are wasting hours of our life on this situation whilst the culprit couldnt care less and has made no effort to sort this out at all. Grrr.

unholyangel

missserenarec wrote: »

Thank you. I'm more in dispute with the gym itself at the moment but Ashbourne are not listening to us and still sending us letters. They don't even care that someone forged my boyfriends signature. He has sent them a copy of the signature from his passport to prove it isn't his. Basically the gym filled in the rest of his form to join him up and used my bank details to pay for it. He had only ever supplied his contact details and then never went back to the gym as decided not to join. I did join but specified I wanted a rolling contract and when I first saw a copy of the contract weeks later the 12 months section had been filled in and sent off without my approval. Also I never received any t's and c's or any communication from Ashbourne until i contacted them to find out what was going on with my bank account. We are wasting hours of our life on this situation whilst the culprit couldnt care less and has made no effort to sort this out at all. Grrr.

Was any credit involved at all? Its typical of these types of contract that you actually enter into a credit agreement - technically "borrowing" the yearly amount and repaying it over 12 months.

If that is the case, I'd definitely be reporting it to the police as fraud.

missserenarec

I have no idea as never received any paperwork from them which I'm hoping will release me from the contract on my part. We have reported the situation to a fraud agency and my bank so far.

missserenarec

I have no idea as never received any paperwork from them which I'm hoping will release me from the contract on my part. We have reported the situation to a fraud agency and my bank so far.

unholyangel

Have you checked your credit record? Does it show on there?

If there is a credit agreement, its a bit trickier as stopping payments will enable them to put a default on your credit history (being a fraudulent credit agreement unfortunately won't stop them actually doing it - just give you recourse to get it removed). If there is no credit agreement, their only recourse is to take you to court.

Noobii

Hello - sorry to jump on this thread, but me and atleast 5 other people are having problems with Ashbourne and cancelling our memberships with a gym. We had a membership but the owner basically promised us the world and delivered sod all, he has also been verbally abusive to 2 women and threatened them both, he has somebody teaching exercise classes who isnt trained and he also touched a 15yo girl inapproriatly and the gym and took a photo of another woman without her consent, put it on facebook and it is not an approriate angle. We just wanna get rid of it and forget we ever bothered, it seems the more research I do the more I find that ashbourne are ridiculous. Thanks

Cazzy_G

Hi there
what was your outcome with Ashbourne in the end? I'm currently having similar issues.

best,
Caz

Malakoffone

I have been struggling with arthritis of both knees and having had 2 arthroscopy ops that have not been successful I am reduced to hobbling and can not walk very far through pain. I cancelled my direct debit for my gym membership as I am unable to train. Within a few days I was contacted by Ashbourne and asked to renew my DDM and I explained my health issue and was told that I could only be considered if I got a letter from my doctor. I can't even get an appointment at my surgery due to staff shortages let alone get a letter. I have however just received my dates for knee replacement surgery on both knees and due to the severity of the arthritis I am having the surgery 1 week apart. I will be on crutches for 8 weeks and will be out of action for 12. It will be at least July before I get back to any normality. I have been told by Ashbourne that I am now incurring extra costs. How do I stand legally? Do I re instate my DDM for something I obviously can't use? Any advice would be helpful.