New phone bought of eBay faulty?

shaun_from_Africa

n1guy wrote: »

so I contacted Apple who said yes in warranty, they will send a replacement out and I send the faulty phone in now there is a security deposit which is the price of a new handset which is taken and refunded once I they receive the dodgy phone

Why not contact Apple again and explain that you can't afford to pay the security deposit and suggest that you send them the faulty phone and when they receive it, they can then send you the replacement.

mum2one

with my daughters phone - she had fault 11 1/2mths into warrenty, I rang apple (needed to get the itunes account unlocked as had 4got password) they sent me out a pre-paid box and labels, within 5 days I had recieved a new phone from them.

sportsarb

Open the case for SNAD. The phone is clearly defective and almost certainly defective before it was sold. It was sold when it was not fit for purpose.

The seller can deal with Apple when they get their faulty phone back.

EDIT: I see you already did. Let us know how you get on. Hopefully the seller is held to account.

19lottie82

theonlywayisup wrote: »

It depends what the OP opened the case for i.e., how it was worded.

EBay CS NEVER read cases........ They always refund. That's pretty common knowledge isn't it?

19lottie82

mum2one wrote: »

with my daughters phone - she had fault 11 1/2mths into warrenty, I rang apple (needed to get the itunes account unlocked as had 4got password) they sent me out a pre-paid box and labels, within 5 days I had recieved a new phone from them.

I don't think an Apple warranty is transferable if the original owner sells on the phone within the warranty period?

soolin

theonlywayisup wrote: »

It depends what the OP opened the case for i.e., how it was worded.

There is no month warranty. There is 30 days from latest estimated delivery to open a case. Ebay are quite clear there is no warranty, so it will depend on the wording and if the CS bother reading the case.



It's 8 days by the way. I'm surprised you didn't know that based on your post.;)

Whilst you are technically correct I suspect a buyer will win regardless as eBay do not differentiate between developed a fault and SNAD. I'm sure nearly every big seller in here can tell you their own story about losing a SNAD case several weeks after sale, I know I can. There is a new thread today where a seller has received back a heavily modded sat nav .

theonlywayisup

soolin wrote: »

Whilst you are technically correct I suspect a buyer will win regardless as eBay do not differentiate between developed a fault and SNAD. I'm sure nearly every big seller in here can tell you their own story about losing a SNAD case several weeks after sale, I know I can. There is a new thread today where a seller has received back a heavily modded sat nav .

Indeed, my point being, we don't know what wording the buyer has used in opening the case.

You can defend a SNAD as a seller with the buyer saying 'it developed a fault'. All it takes is the seller to ring and escalate and speak with CS on the phone. So it will depend on what the buyer has actually said in the case.

n1guy

theonlywayisup wrote: »

Indeed, my point being, we don't know what wording the buyer has used in opening the case.

You can defend a SNAD as a seller with the buyer saying 'it developed a fault'. All it takes is the seller to ring and escalate and speak with CS on the phone. So it will depend on what the buyer has actually said in the case.

Yep and the seller is informs me this is what he will be doing on day 8. It may or may not affect this but this person sold the phone as new, Apple inform me its a "demo" unit what ever that means.

imho

Demo iPhone
https://www.reddit.com/r/iphone/comments/3s5wjk/iphone_with_demo_content/

glentoran99

19lottie82 wrote: »

I don't think an Apple warranty is transferable if the original owner sells on the phone within the warranty period?

Usually is fine, Apple just go by the serial number