Thomas Cook Cyprus Flight Delay Oct 2012

Trevor4635

Just a quick note of encouragement to say that we have just used the MSE Resolver tool to successfully claim compensation from Thomas Cook in respect of a 6 hours delay in holiday flights (party of 4) to Cyprus back in October 2102. I originally submitted a complaint myself in October 2012, which included other serious issues relating to the holiday, which was unresolved after 3 months, with Thomas Cook just stringing me along. At the time Thomas Cook said they had fulfilled their obligations under EU Regulation 261/2004. I recently read about the court cases and the EU regulation in more detail and submitted a new complaint using the Resolver tool. After 19 days I had no response so I escalated the case using the online tool, and got a response the following day. Another 13 days and few emails later, after just 32 days of originally submitting my complaint , Thomas Cook have have apologised and now confirmed in writing that I have a valid complaint under Reg 261/2004 and they will be paying in full direct to my bank account.

Justice13075

Were you delayed both ways? How much have they offered?

111KAB

Please use dedicated TC thread posters.