DWP - right hand doesn't know what the left hand is doing

edited 30 November -1 at 1:00AM in Disability Money Matters
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GlasweJenGlasweJen Forumite
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edited 30 November -1 at 1:00AM in Disability Money Matters
I got a letter from the DWP saying that another (this will be the 5th) decision maker has looked at my file including the DLA file that wasn't considered during the initial application and has concluded that I am not entitled to PIP. Well as the letter was dated 10 days after I won a tribunal it just highlights that no one at the DWP knows what they are doing.

I am considering escalating to the ombudsman but that option isn't in the letter, is it ombudsman time or do I write and point out their incompetency first?
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  • faerielightfaerielight Forumite
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    I can't answer your question, but I'm sorry to hear about the decision
    Many thanks to all who contribute on MSE :)
  • GlasweJenGlasweJen Forumite
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    As far as a I know the tribunal decision still stands and this is just a classic example of the DWP not knowing what they are doing
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  • whiteswanwhiteswan Forumite
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    GlasweJen wrote: »
    As far as a I know the tribunal decision still stands and this is just a classic example of the DWP not knowing what they are doing

    I wouldn't assume that - I would call them and try and get clarification.

    Dave
  • Torry_QuineTorry_Quine Forumite
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    That's so incompetent. I hope you get it sorted soon.
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  • GlasweJenGlasweJen Forumite
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    Well they can't just overturn a tribunal decision without seeking permission to appeal to an upper tribunal and they haven't done that
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  • HB58HB58 Forumite
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    It is as you say -

    1) The tribunal decision stands until/unless as 1st Tier sets aside that decision.

    2) Many DWP employees appear to be totally incompetent.
  • GlasweJenGlasweJen Forumite
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    Well yesterday morning I got the "has anything changed" letter so I assume they're not going to try appeal the tribunal. They have just over a week..
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  • Oh GlasweJen....

    ...now I am out of the whole rigmarole for a few years their incompetence makes me laugh...

    ...but when it's you they are arsing about with it's a lot less hilarious isn't it?

    /hugs
  • 50Twuncle50Twuncle Forumite
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    GlasweJen wrote: »
    I got a letter from the DWP saying that another (this will be the 5th) decision maker has looked at my file including the DLA file that wasn't considered during the initial application and has concluded that I am not entitled to PIP. Well as the letter was dated 10 days after I won a tribunal it just highlights that no one at the DWP knows what they are doing.

    I am considering escalating to the ombudsman but that option isn't in the letter, is it ombudsman time or do I write and point out their incompetency first?
    Have you brought in your MP yet ?
  • GlasweJenGlasweJen Forumite
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    MP is useless, when I called her at the start of this her advisor told me it's ok as I would get paid DLA during the appeal stage if I didn't get my MR.

    My replies to complaints have all been basically "we got another decision maker to look and can't change the decision" and not addressing the actual complaint (rude staff, incompetent medical assessment that's now being investigated by the persons governing body, basic medical errors that a child can spot, delays in processing etc).

    They have until Wednesday to ask for the tribunals statement of reasons so on Thursday they are going to hear me. I'm at the stage where I want to involve the ombudsman as I'm being fobbed off and I still don't have my DLA file.
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