Help needed with NPower

ckennedy85

Hi there,

Can anybody help with regards to problems with NPower.

I've had ongoing problems with them now probably for 2 years and I don't know where to go with them.

We rented our property out 4 years ago and our tenants changed the gas and electric supplier to NPower and when we moved back in we just continued to have them as our supplier. But over the years we have had numerous problems with them not taking the direct debit that was setup with them (which then lead us to get into arrears with them), my name being taken off of the account so only my husband could deal with them which again was a longer process to deal with things as my husband works all hours. When he did manage to speak to them he asked for me to be added back onto the account and he set up a new direct debit for our gas and electric to be paid, when it came round to the date of the direct debit to be taken the amount that was taken was less then we agreed to pay (so again makes us fall into more arrears) I then call them to address the problem and surprise surprise they cannot talk to me because I am not on the account, explain that my husband had spoken to them and asked for me to be added to the account. They never set this up so we had to go back through the process of my husband getting time to speak to them and setting up. This happened several times and finally the end of last year they added me onto the account.

The direct debit issue they never take what we agree would be paid monthly at all I do not know why this. We received our statements at the end of may stating that our direct debit payment is going up from £152.00 - £402.00 which I think is a complete and utter joke, they did this before Christmas and when I spoke to them they said it was an error and wouldn't expect us to pay this a month and that a new statement would be sent through. So this time when I received the statements I have waited a couple of weeks to see if we would receive new statements in the post but we haven't so I have called them this morning to be told that I cannot speak to them as my name being on the account has expired and they need to speak to my husband to get me added back onto the account! I am absolutely at the end of my tether with NPower and in a large amount of arrears with them all because of their errors, we live in a 2 bedroom maisonette and I cannot believe the amount we are having to fork out in gas and electric every month. I really would appreciate somebodies help with where to go next.

Thank you

nPower

ckennedy85 wrote: »

Hi there,

Can anybody help with regards to problems with NPower.

I've had ongoing problems with them now probably for 2 years and I don't know where to go with them.

We rented our property out 4 years ago and our tenants changed the gas and electric supplier to NPower and when we moved back in we just continued to have them as our supplier. But over the years we have had numerous problems with them not taking the direct debit that was setup with them (which then lead us to get into arrears with them), my name being taken off of the account so only my husband could deal with them which again was a longer process to deal with things as my husband works all hours. When he did manage to speak to them he asked for me to be added back onto the account and he set up a new direct debit for our gas and electric to be paid, when it came round to the date of the direct debit to be taken the amount that was taken was less then we agreed to pay (so again makes us fall into more arrears) I then call them to address the problem and surprise surprise they cannot talk to me because I am not on the account, explain that my husband had spoken to them and asked for me to be added to the account. They never set this up so we had to go back through the process of my husband getting time to speak to them and setting up. This happened several times and finally the end of last year they added me onto the account.

The direct debit issue they never take what we agree would be paid monthly at all I do not know why this. We received our statements at the end of may stating that our direct debit payment is going up from £152.00 - £402.00 which I think is a complete and utter joke, they did this before Christmas and when I spoke to them they said it was an error and wouldn't expect us to pay this a month and that a new statement would be sent through. So this time when I received the statements I have waited a couple of weeks to see if we would receive new statements in the post but we haven't so I have called them this morning to be told that I cannot speak to them as my name being on the account has expired and they need to speak to my husband to get me added back onto the account! I am absolutely at the end of my tether with NPower and in a large amount of arrears with them all because of their errors, we live in a 2 bedroom maisonette and I cannot believe the amount we are having to fork out in gas and electric every month. I really would appreciate somebodies help with where to go next.

Thank you

Hello ckennedy85

Thank you for your post.

Please can you email this information to the address shown on our profile page? I'd like to look into this with you.

Thanks

Beth