Add your feedback on energy supplier Iresa

MCGONIS

Shut them down. End of.

brewerdave

MCGONIS wrote: »

Shut them down. End of.

I'd be happy if they ceased to trade ONLY IF "the supplier of last resort" guarantees tariff and length of fix - I've only switched leccy and in my region, the next cheapest deal for leccy would cost me £75+ pa more:(

nick_pike

The web site always works for me.
I have checked their figures against my calculated figures on a spread sheet.
I used a multiplier being 1.02264*39.3/3.6, as used by E-ON. It all checks out.
They even give interest
They are about the cheapest by significant margins. If I stayed with E-ON my bill would be £430 more per annum.
There are no leaving fees.
All I can say is I am really glad IRESA exist.
Oh, and my credit is insured by ofgem.

Mr_Bigmead

I was one of the people that was originally with GB Energy and got 'placed' with CO-OP Energy when GB ceased trading.
I have to say there proved nothing to worry about as the transfer went really seamlessly...
However, I have now got to look for a new supplier and interestingly my Dad (I look after his switches for him) has moved from First Utility to Iresa the n the Flex4 package.
The move from First Utility (who I have never spoken to on the phone) to Iresa has gone just as well as several previous switches.
I think the problem is that a lot of people want to speak to someone on the phone and are just not comfortable doing things 'remotely'.
These cheaper 'alternative' suppliers are cheap because they have stripped down their overheads and this is reflected in cheaper prices.
If you work out your annual usage and provide the correct information there is no reason why the automated systems that transfer you should give you a hard time.
Since I started switching several years ago now I have put trust in the system and never have to get on the phone "hanging on the line for ages" because you can always contact these new companies by Email or 'chat' online.
They are just not set up like the old players...

grumpycrab

Mr_Bigmead wrote: »

These cheaper 'alternative' suppliers are cheap because they have stripped down their overheads

In this case overheads = customer service which is non-existent IN ANY FORM; I was surprised, after talking to OFGEN, that suppliers don't have any customer service standards to adhere too (guess CS is difficult to measure).

Mr_Bigmead wrote: »

there is no reason why the automated systems that transfer you should give you a hard time.

No automated system is 100% error free; even when you provide correct, on time, meter readings (and meter serial numbers).

Norman_Castle

Mr_Bigmead wrote: »

I think the problem is that a lot of people want to speak to someone on the phone and are just not comfortable doing things 'remotely'.
These cheaper 'alternative' suppliers are cheap because they have stripped down their overheads and this is reflected in cheaper prices.
If you work out your annual usage and provide the correct information there is no reason why the automated systems that transfer you should give you a hard time.

I think the above sums up my attitude. Some people seem to need instant responses and reassurances for what is an annual or ongoing contract. Any under or overpayment will be corrected over time. I moved from Ebico where I used to receive a bill every 3 months. People always used to cope with this. Why do people now need constant and instant conformation about their energy bills? With Iresa there is clearly an initial delay in being able to view bills online and difficulties in contacting them but energy is being supplied and DDs are being taken as agreed.
How much hand holding do customers need?

PaschalFun

grumpycrab wrote: »

....

No automated system is 100% error free; even when you provide correct, on time, meter readings (and meter serial numbers).

Zog seem to be doing ok with their automated system, based on all the feedback I've read on this site about them.

waynedclark

I have recently joined IRESA Ltd (February 2017). The switch was easy, with no issues I am aware of. I have been uploading meter readings every couple of weeks to my online account, which is easy to do also. The only issues I have with this company is the customer service. When you raise an online query they NEVER get responded to and out of the three I have raised I have had to close two myself and there is one still open.

I am trying to speak with them (as I type this) on the telephone, as I am confused why they haven't taken any direct debit payment for March and when the payment will be taken for April, as noted before I have only paid one month and don't wish to build up a big debt with them...

I have been on the phone now for 1hr and 7 mins trying to get through and have successfully moved from Caller 41 to 15, this therefore means I may have an average wait of a further 50 mins to get through to basically ask the company why they aren't taking any money from me...!?!?!?

If they wish to supply gas and electricity for free that's fine, but I would rather get the issue sorted now, rather than when a large bill has been accrued...!!!

In summary the means of contacting this company are nearly none existent...

ASavvyBuyer

Norman_Castle wrote: »

I think the above sums up my attitude. Some people seem to need instant responses and reassurances for what is an annual or ongoing contract. Any under or overpayment will be corrected over time. I moved from Ebico where I used to receive a bill every 3 months. People always used to cope with this. Why do people now need constant and instant conformation about their energy bills? With Iresa there is clearly an initial delay in being able to view bills online and difficulties in contacting them but energy is being supplied and DDs are being taken as agreed.
How much hand holding do customers need?

We seem to be the lucky ones that don't need any hand holding. We transferred our electric to Iresa last year and have not had any problems, so no need to contact them by phone. Any queries we have sent them by email or the on-line facility and waited for a response (which although not instant, has been within a reasonable time). The changeover went smoothly and was happy enough to recommend them to a relative when their e-on collective tariff came to an end.
Received the message the other day that the bill was ready to download; logged in OK and there it was, with correct readings and calculations. Same for the relative. Seems like it is gas they possibly can't get right.
Have done a comparison today and we are still on the best available tariff for electric; so unlike a lot of other people, we are happy we signed up with them.

Norman_Castle

PaschalFun wrote: »

Zog seem to be doing ok with their automated system, based on all the feedback I've read on this site about them.

With Zog all you can do is leave a meter reading. No meter reading history, bill history or payment history so nothing to fret about if its not as expected.