Getting Agreed Compensation from Easyjet . Nightmare!

Judyc_2

I booked a flight in December for my son to fly with Easyjet from Stansted to Malaga on the 14th March.

When he arrived at the airport, he was told the flight was overbooked and he had to wait at the gate to see if there were any 'no shows', along with the other five who had also been bumped off. Two got on, but he was unlucky and turned away. He was sent to Luton by cab, had to wait for a flight to Paris where he stayed overnight, and had to get up at 4.30am to catch an onward flight to Malaga. He should have arrived at 5pm in Malaga: instead he arrived at 9.30am the following morning.
On our return home around the 19th March, I spoke to Easyjet and they agreed that he was due €400 compensation.
On the 23rd April I received an email apologising that the cheque had been delayed due to a processing error , but it would be dealt with within the next few days.

Around the 14th May, I rang to find out what was happening, and was told there had been an 'error processing the cheque' (another one, I think) but that it would be done shortly.

My next phonecall later in May elicited the fact the cheque had been processed and posted on the 17th May and it would take 14 working days to arrive with me (in France). That meant it was due with me 6th June. A supervisor emailed to confirm this, and promised he would ring to check it had arrived. No phonecall was forthcoming.
On the 7th I rang again and was told that indeed it had been processed and posted on the 17th May but that I needed to wait 21 working days not 14.
On the grounds that information is so inconsistent, I rang again today (10th June) and was told that the cheque had been processed on the 17th May but was sent on the 6th June!! An email followed to confirm this, but added that there would be upto another fourteen days before it would arrive.
I despair! Every time I ring, I am given different information, and if I ask to be passed to a supervisor I have mostly hung on the phone for ages, only for nobody to respond and I have to give up.
I have emailed the supervisor who promised to call (but didn't) and no reply. I sent a customer feedback form (sent to ask 'how had they performed?' after my phonecall involving the supervisor ) and gave them my opinion (!) but have had no response to that either.
I just feel so frustrated that this could go on indefinitely being told that 'the cheque is in the post' whereas I begin to wonder if it ever will be.
I can find no contact number other than the standard one, which takes me to Indian or South Africa, and they all deny being able to contact anyone in the UK.
Just how long should I be expected to wait, and what is my next step? I have run out of patience for compensation for a flight nearly three months ago.
Judy

111KAB

Suggest you post on the EasyJet thread. Many posts on these pages mention Vauban's Guide ... the excellent reference for situations such as yours. Read it and you will be ready to take EasyJet on ...... and win!