Flight Delay Thomas Cook

roystonscott

I was recently due to return from Kos airport to Manchester and we had our flight cancelled twice. Original flight was due to leave at 1800 GMT on 5 Jun and the actual departure time was 0517 on 7 Jun. We were sent away from the airport and put to a hotel on the first day and then returned to the airport the next day and then for a second time sent to another hotel before being returned early the next morning to the airport again for our flight. I understand from the website that we are entitled to €400 per person compensation which Thomas Cook have already offered but I wondered if there was anything else I could claim due to the fact that we were sent away from the airport twice and the upset and disruption this has caused? Or even if I can claim for a cancelled flight on top of the claim for the delay. We were sent away from teh airport twice so two flights were cancelled but through all of this they kept the flight number the same so I am guessing this is just classed as one flight cancelation? The flight was DE1725 Kos to Manchester.
Any help would be appreciated...Thanks!

DIYBaldyman

roystonscott wrote: »

Any help would be appreciated...Thanks!

Royston,

Please re-post this on the dedicated Thomas Cook thread - much easier to keep track of things there.

As far as I'm aware, providing Thomas Cook looked after you by way of accommodation, food & drink while you were experiencing your delay, they have fulfilled their obligations. You may also be able to claim for any consequential losses through your travel insurance (lost earnings due to being late, rearranged transfers back here, extended parking etc...).

Download Vauban's guide & have a thorough read (links available throughout this forum).

leylandsunaddict

DE is a Condor flight number and the flight was operated by a Condor aircraft. As the operating airline you would need to claim your compensation from them.