Pacel2Go claim and lies

tomtontom

Jase03 wrote: »

Cant link the email i received but It' DOESN'T say anywhere who the delivery company are


This is just a clip of the transcript from P2G

Emily: The depot was not able to get an update unfortunately and is instead performing searches Jason
Emily: I am very sorry for any inconvenience caused
jason: But i was told today by one of your represenatives that is was out for delivery ???
Emily: We were advised the parcel was in transit, but I can't see an out for delivery scan on tracking unfortunately
Emily: We've asked for an update and the courier responded with the above

As you can see they were advised that it was in transit after i was told it was lost

When you select which service you want it states who the courier is.

Jase03

Thanks
Does anyone have a link to the official Yodel page on social media ?

soolin

Jase03 wrote: »

Thanks
Does anyone have a link to the official Yodel page on social media ?

Yodel will almost certainly not speak to you as you have no contract with them.

However, a simple google search for yodel shows up the social media contact , it's even on their front page

http://www.yodel.co.uk

soolin

Jase03 wrote: »

Cant link the email i received but It' DOESN'T say anywhere who the delivery company are


This is just a clip of the transcript from P2G

Emily: The depot was not able to get an update unfortunately and is instead performing searches Jason
Emily: I am very sorry for any inconvenience caused
jason: But i was told today by one of your represenatives that is was out for delivery ???
Emily: We were advised the parcel was in transit, but I can't see an out for delivery scan on tracking unfortunately
Emily: We've asked for an update and the courier responded with the above

As you can see they were advised that it was in transit after i was told it was lost

I'm not sure what your post is trying to say? By the time the parcel was lost YOU had already chosen the parcel service and opted for yodel.

the_lunatic_is_in_my_head

soolin wrote: »

Yodel will almost certainly not speak to you as you have no contract with them.

Yodel won't deal with compensation, etc, but the depot should have no issue in trying to help locate the parcel.

soolin

the_lunatic_is_in_my_head wrote: »

Yodel won't deal with compensation, etc, but the depot should have no issue in trying to help locate the parcel.

From posts in the eBay board as they have no contract with the sender direct they are often unlikely to offer any help.

I agree though that it is always worth a try.

It is always worth noting that many couriers have very strict time limits for assistance so OP needs to get onto this, and my worry is that OP is not computer savvy as they were unable to find Yodel on a Google search.

visidigi

Jase03 wrote: »

Thanks
Does anyone have a link to the official Yodel page on social media ?

You have ZERO rights with any carrier.

Speak to Parcel2go.com you were happy to pay rock bottom with no insurance, you can't now try and get the same response as if you had bought direct from the carrier.

Jase03

My issues with Yodel are

It was scanned twice within a few minutes

I was told the parcel was lost then found 2 days later after making a complaint to P2G

I asked to collect from the depot only for Yodel to say no and that is was back out for re delivery within 48 hrs

It was then lost again

I know that my claim is with P2G but they cannot help any further as they are only told the basic information from Yodel. i want questions answered and what process they went through before just fobbing me off with lost in transit. more like stolen in transit

wealdroam

Jase03 wrote: »

I know that my claim is with P2G but they cannot help any further...

Of course P2G could help you if they wanted to.
They choose not to, for very understandable reasons - that you chose not to insure your parcel properly.

Yodel also choose not to help you, again for understandable reasons - you have no contract with them and they owe you nothing.

You entrusted your package to P2G.
It is P2G's contractor that has let P2G down.

michael1234

I'm currently taking (well just about to take) P2G to the small claims court for "losing" two of my items one after the other. I hope to create a thread about it at some point.
Re this thread yes £800 is a massive risk. In general though, I don't know of any other couriers who would not take any responsibility (i.e. zero compensation) for the goods they carry. Even if there is a smallish minum like £25 it gives the courier some incentive to take reasonable care. If it is zero, they have no incentive at all.