Excel, Bryan House Wigan

georgiac

Hi everyone

My first ever ticket ( through my mistake) and need some advice if pos. please.

I parked in a pay and display car park and paid £1.50 for 2 hours parking.

I was only there an hour and a half so thought nothing more of it until just opened a parking charge notice from Excel Parking.

Stupidly I had borrowed my OH's car and absentmindedly put my own registration details into the machine.

I have the parking ticket with my registration written on it here.

Do I:
i fall on their better nature and admit my error
ii do something else!
iii do nothing

Thanks

Fruitcake

Please read the Sticky thread for NEWBIES then appeal using the appropriate template you will find there. (IPC template in black, not the BPA template in blue.)

The NEWBIES thread should answer all your questions but please come back here if you need specific help.

Do not pay, do not ignore, do not reveal who was driving, do not miss the appeal deadline.

georgiac

Still slightly confused - at which stage do I respond with the photocopy of my parking ticket that I paid for which I put the incorrect registration details on?

I'm presuming it's the second letter I send

Thanks

Fruitcake

georgiac wrote: »

Still slightly confused - at which stage do I respond with the photocopy of my parking ticket that I paid for which I put the incorrect registration details on?

Thanks

You are dealing with unreasonable people. All they want is your money. They suffered no loss so you could send a copy of your P & D ticket with the template from the NEWBIES thread, but they will likely use it as proof that you didn't pay for the car you were driving.

Personally I wouldn't bother, just send the IPC template making sure you do not miss their deadline.

georgiac

They replied with -


Dear Sir/Madam
This is an automated acknowledgement to your CORRESPONDENCE regarding a Parking Charge Notice.
We will be responding to you within the timeframe specified on the Notice you have received (this will be either 28 or 35 calendar days from today) subject to the points listed under Important Notes below. However, as stated on the reverse of the Notice you have received, we require the following information in advance to enable us to process the matter further. If you have not already done so, please forward the PCN reference number (and, ideally, the Vehicle Registration number).
Please also provide the following information:
1. As applicable, either the driver’s or the keeper’s name (including Title, Forename and Surname) and their full serviceable postal address.
2. If you are appealing on behalf of the driver or the keeper, you must include a written statement signed by the driver or keeper confirming that you are authorised to act on their behalf together with your name and full postal address.
3. Full details of the reason for your appeal/challenge and mitigating circumstances along with any supporting information/evidence.
If you have already provided all relevant information, then please accept our apologies and ignore this email, as we will be dealing with your appeal/challenge and notification of the outcome will be sent to you in the timeframe specified in the Notice you received.

Important Notes:
a) If you are appealing a PCN, which was affixed to your vehicle and you have not provided the information stated above, it may be necessary for us to contact the DVLA for details of the vehicle keeper in order that we can establish the identity of the driver.
b) In order to retain the option of the discounted payment amount (should your appeal be unsuccessful), your appeal must be received by the Central Payments Office no later than 14 days from the Issue Date of this Notice.
c) If your appeal has not been received within the timescales set out on the Notice, it will be deemed out of time and as such declined UNLESS there are exceptional mitigating circumstances AND only at the company’s discretion.
d) Excel Parking Services Ltd cannot accept any responsibility for any increase in the NOTICE CHARGE should YOU fail to provide us with the requested information within 7 (SEVEN) days from the date of this email.
e) If you have already received a response from us informing you that your appeal had been unsuccessful, we will NOT respond to any further correspondence from you. Our letter would have informed you that our decision was final. As such, please disregard the information/requests referred to in the previous paragraphs of this email.
What we do when we receive a serviceable appeal/challenge:
Upon receipt of the required information we will place the NOTICEon hold while the circumstances surrounding the issue of the NOTICE are investigated and the Management team review the contents of your email. Once a decision has been reached; a letter will be issued to the motorist at the identified postal address conveying the outcome of the appeal/challenge. We will advise you in writing of any further course of action you should take, as deemed necessary to support your appeal/challenge. Should we require longer to deal with the matter than the timeframes set on the Notice you have received we will write to inform you of this within the timescale specified along with a date/timeframe by which we expect to confirm our decision.
All email correspondence should be directed to: [EMAIL="CPO@vehiclecontrol.co.uk"]CPO@excelparking.co.uk[/EMAIL]

bod1467

It's automated, so you ignore it.

Coupon-mad

georgiac wrote: »

They replied with -


Dear Sir/Madam
This is an automated acknowledgement ...

No they didn't 'reply'. Why are you showing us their standard auto-response...presumably you haven't yet read any other Excel threads and have merely stayed on this thread as if it's all new. It's not and you will learn so much more by reading what's already here for you. Search the forum for 'Excel' or 'Excel Wigan'.

Google 'Excel Bryan House Wigan'. Is this a NHS car park? Or the one with the Chinese restaurant/nightclub etc.? Here?

https://www.facebook.com/TheChineseBuffet/posts/777728762255262

I hope you made sure you did include your POSTAL address and PCN number/VRN in the email.

...and that you didn't say who was driving. Not 'I paid' nor 'I put in my VRN by mistake'.