Can existing customers get the same deals as new customers?

jay78

There are a few offers on the DAP website I'm interested in. I would like to stay with my current network (T-mobile). I am on an old price plan; Relax 20. If I wanted to go on to flext 25, is this consider an upgrade or renewal?

Thanks in advance.

jay78

bump!!!!!!!!!

reehsetin

think they only let you change to flext when you upgrade but yeah no reason as to why they wont give it to you, whether they give you any extra offers like at one point they had free off-peak calls is another matter you might have to negotiate with them

Sid_Harper

They'll certainly let you change tariff. If you're in contract they'll generally push for a current tariff of equal or higher value. If you're not, you've got the upper hand, and will be able to negotiate a renewal deal (not quite as good as a new customer, however, so as reehsetin says, you might not get the fiver off, but you'll get a discounted phone, or with no phone they could offer you up to £15/month off for 12 months or £10/month for 18)