We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

Can existing customers get the same deals as new customers?

jay78
jay78 Posts: 376 Forumite
There are a few offers on the DAP website I'm interested in. I would like to stay with my current network (T-mobile). I am on an old price plan; Relax 20. If I wanted to go on to flext 25, is this consider an upgrade or renewal?

Thanks in advance.

Comments

  • jay78
    jay78 Posts: 376 Forumite
    bump!!!!!!!!!
  • reehsetin
    reehsetin Posts: 4,916 Forumite
    1,000 Posts Combo Breaker
    think they only let you change to flext when you upgrade but yeah no reason as to why they wont give it to you, whether they give you any extra offers like at one point they had free off-peak calls is another matter you might have to negotiate with them
    Yes Your Dukeiness :D
  • Sid_Harper
    Sid_Harper Posts: 1,891 Forumite
    They'll certainly let you change tariff. If you're in contract they'll generally push for a current tariff of equal or higher value. If you're not, you've got the upper hand, and will be able to negotiate a renewal deal (not quite as good as a new customer, however, so as reehsetin says, you might not get the fiver off, but you'll get a discounted phone, or with no phone they could offer you up to £15/month off for 12 months or £10/month for 18)
    The thanks button is here to the right. If you find a post saves you money, gives you useful information, or you agree with it, take a second to thank the poster! :)
    >>>
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 348.8K Banking & Borrowing
  • 252.3K Reduce Debt & Boost Income
  • 452.6K Spending & Discounts
  • 241.6K Work, Benefits & Business
  • 618.2K Mortgages, Homes & Bills
  • 176K Life & Family
  • 254.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.