Lloyd's have sent me someone elses information

gettingthere28

I am just looking for some advice. Last week I received a large letter from Lloyds Private Banking, inside it was a Will Pack. Now it had my Name and Address on the Outside but inside was someone else’s information and personal details but not their address.

I have a Lloyds bank account but not a Private Banking one !, I phoned the number on the letter which was private banking and they asked for my sort code and account number, then they told me that as I did not have a Private Banking account I would need to call another number, I did try to explain but was told quite abruptly that this number was for Private Banking customers only !.

I called the number I had been given which just turned out to be the normal Lloyds call centre number. I explained the problem but I don’t think they understood, and I was told to phone Private Banking, I explained I had done that but they would not talk to me. I was then told to either take it to a branch or post it back to Private Banking, but for my own security I should send it by Special Delivery.

Now it’s quite a big thick pack and it would cost a bit to return it by special delivery, and I have no local Lloyds Branch as the Branch that was Lloyds is now TSB, and my own Lloyds Branch is many miles away. So I am unsure what to do ?.

On a side note I noticed that for Private banking the call was answered instantly by a person, there was no press 1.2 etc.

TheLondoner

Just bin it/shred it. Why waste your time if the idiotic bank can't even be bothered to be courteous towards you? If you really wanted to kick up a fuss you could go to a newspaper and tell them of Lloyd's blunder and how they send out wrong details to people or something but i'd just bin it if that was me

Tigsteroonie

"For your own security"? It doesn't contain any of your details, other than your name/address on the envelope which also appears on any direct junk mail you receive.

I'd shove a note inside, seal it back up, and mark it as Return to Sender.

But that's just me!!

Dannydebt

gettingthere28 wrote: »

I am just looking for some advice. Last week I received a large letter from Lloyds Private Banking, inside it was a Will Pack. Now it had my Name and Address on the Outside but inside was someone else’s information and personal details but not their address.

I have a Lloyds bank account but not a Private Banking one !, I phoned the number on the letter which was private banking and they asked for my sort code and account number, then they told me that as I did not have a Private Banking account I would need to call another number, I did try to explain but was told quite abruptly that this number was for Private Banking customers only !.

I called the number I had been given which just turned out to be the normal Lloyds call centre number. I explained the problem but I don’t think they understood, and I was told to phone Private Banking, I explained I had done that but they would not talk to me. I was then told to either take it to a branch or post it back to Private Banking, but for my own security I should send it by Special Delivery.

Now it’s quite a big thick pack and it would cost a bit to return it by special delivery, and I have no local Lloyds Branch as the Branch that was Lloyds is now TSB, and my own Lloyds Branch is many miles away. So I am unsure what to do ?.

On a side note I noticed that for Private banking the call was answered instantly by a person, there was no press 1.2 etc.

Personally I would just hang onto it for a bit, as the chances are the person who should have got it will be getting on to their Private Banking Manager by now, and I would imagine with it being Private Banking it will be sorted out quite quickly, and I would also think some compensation for the Private Banking customer, I don’t think a ‘Sorry we sent all your personal information to a normal Lloyds customer who seen all your details, here is £25 for the inconvenience’, I should think you could add an extra zero onto that figure for Private Banking customers.

xylophone

Lloyds Bank Private Banking
31-33 Perrymount Road
Haywards Heath
West Sussex
RH16 3SP

Write a letter - explain that you have received this pack with personal details of their customer - explain what you have tried to do - complain about the unhelpfulness of the Private Banking clerk - advise that you cannot easily get to a branch and that if Special Delivery is required, you expect Lloyds to pay for it.

Ryan101

I would just take it to the Post Office, send it back by the cheapest method and get a proof of posting, its not your fault.

I dont agree with the poster who said that Private Banking Customers should get more compensation for a mistake, why ?. A mistake is a mistake, so if its £25 standard compensation for a normal Lloyds customer then It should be the same for a Private Banking Customer, and for all we know it could be.

Joshbigears

I've had this situation happen to me but with Barclays, they sent me someone else overdraft confirmation letters with all there account details ect.

Just submit a online complaint and you'll get a phone call of them the next day and they will ether ask you to shread it or more likely mail it back to them. Barclays paid for the cost of return including travel (£30.00), inconvience fee (£70.00) and gesture of goodwill (£100.00). Not a bad way to make the bank like you and make some cash at the same time.

Goldiegirl

Banks make it so difficult these days - gettingthere is trying to do the right thing, but is can be such hard work.

On the one hand, I'd be tempted to just bin it.

But on the other hand, banks need to know when they've messed up.

I'd either post it all back to the complaints department ( I expect there's an address on the website) or send it back to the Private Banking Dept. I'd do a covering letter explaining all that has happened, and the steps I took to resolve the situation. I'd ask for a refund of the postal costs, and if I was feeling particularly annoyed at the time of writing the letter, I'd ask for a refund of my phone costs too!

In view of goodwill, they'll probably pay more than you asked for

Spidernick

I'd be worried that as they'd sent someone else's data to me then they may just as easily have sent mine to someone else!

brewerdave

Happened to me fairly recently,got someone else's bank statements in an envelope addressed to my OH - I just shredded it all -its far too much hassle to deal with most banks over the phone.

unforeseen

Spidernick wrote: »

I'd be worried that as they'd sent someone else's data to me then they may just as easily have sent mine to someone else!

It may be time to stop using all other banks and other types of company that hold your details.

It doesn't help you in life but it does prevent it ever happening to you.

OR

You can accept that there is not, and can not be, a 100% foolproof system especially if there are humans involved anywhere in the system (*) (and that includes those who program the systems) and mistakes will occasionally happen.

* I suppose you can do away with automated systems and have every single human action double and triple checked by independent verifiers. It would just mean that a 10 min job would take 3 weeks and costs would rocket