British Airways rescheduled flight but did not inform me

jpsartre

stoneman wrote: »

No it's not. It is the responsibility of the airline to inform the passenger, especially if the flight is going to leave earlier. That's why they ask for a phone number and email address when you book.

Whoever is responsible, the prudent thing to do from a passenger perspective is to check for schedule changes yourself.

leylandsunaddict

stoneman wrote: »

No it's not. It is the responsibility of the airline to inform the passenger, especially if the flight is going to leave earlier. That's why they ask for a phone number and email address when you book.

if you say so............;)

joncombe

LetsRejoice wrote: »

I think the OP is saying that with the earlier flight time she would only be able to arrive 5 minutes before check in closes - not the originally timed flight.

Yes that is exactly what I'm saying! With the original flight time I could get there 3 hours or so before the flight. With the new times, I can't.

PeacefulWaters

I'd suggest changing your schedule so that you can.

In my experience BA have always texted me flight changes in good time with a follow up email/eticket.

They're also just about the most frustrating company there is to complain to.

SW17

stoneman wrote: »

"The flight is now too early for me (I can only get to the airport 5 minutes before the checkin closes, which is too late). "

In that case good job they changed your flight or you might have been too late for the original one.

BA have what's called "conformance" you must pass through security 35 minutes before scheduled departure time or you won't be allowed to fly.

That is through security, not checked in. and they are very strict on that, no exceptions.

The original flight was 2 hours later, why would the OP have been late for it?

BA does not have conformance at outstations.

stoneman

joncombe wrote: »

Yes that is exactly what I'm saying! With the original flight time I could get there 3 hours or so before the flight. With the new times, I can't.

Ok sorry for misunderstanding