Someone hit my parked car

spottycat

Someone hit my parked car and has damaged the bumper, it has a huge split in it!
It was parked in the car park where there is CCTV, there has also been scaffolding lorries and work vans reversing into the car park to get onto the road.

I'm a first time driver I'm so upset and I'm not sure where I go from here...

tykesi

Your post is a bit confusing. Are you saying you don't know who has hit your car? If so, surely speaking to whoever can view the CCTV would be a good start to see if that helps identify them.

If not and you want the car repairing then you will have to claim from your insurance or pay for the damage from your own pocket.

No idea what a first time driver is!

khcomp

As above, if there are no witnesses and the CCTV doesn't show anything, you'll end up paying. Contact the CCTV owner to check, and report the incident to the police: If someone damages an unattended car, the correct procedure is to contact the police & leave their details - it's very unlikely, but they may have actually done so.
If you have a damaged bumper, there may be further, surprisingly expensive damage behind it: If it is just the bumper 'shell', you should be able to replace it relatively cheaply (not the point, I know, but may help).

facade

Be warned that it will likely cost you far far more in the long term to claim off anybody than to simply suck it up and pay yourself. Once your insurance is informed your policy prices will go up a lot for several years, even if it is obviously 100% not your fault.

However, you are contractually obliged to inform your insurers of any incident, so that they can accurately assess your new level of risk and increase your premium.

Can't tell you what to do here, but I know what I would do in your position

spottycat

Ok thanks for replying,

I have contacted the car park to find out who owns the CCTV and have called them, they told me "why have you not informed police?"

I'm so !!!!ed about this...but obviously not much I can do but wait...

First time driver AKA new driver AKA the clueless person who had her car hit and doesn't know what to do

neilmcl

spottycat wrote: »

but obviously not much I can do but wait...

Wait for what? Are they going to look through the CCTV or not?

spottycat

neilmcl wrote: »

Wait for what? Are they going to look through the CCTV or not?

Noooooo!!! They say I must report it to police...

spottycat

Just a quick reply....I contacted police and having someone call me back this evening.
The CCTV can only be observed by the police...I explained the damage and they said the person who hit me does have 24 hours to report so not much will be done for 24 hours now.
He told me it's a criminal offence that leads to points on the license and a fine, I explained there were work vans etc about this week and he said it didn't matter who hit me in 24 hours they can request the CCTV only if the car park allows which he thinks they will as its private property.
So I guess I just wait and see.
Thanks for helping I'll let you know the outcome...if any

Silver-Surfer_2

spottycat wrote: »

Just a quick reply....I contacted police and having someone call me back this evening.Technically you should be going to them and reporting it in person, not phoning.
The CCTV can only be observed by the police...I explained the damage and they said the person who hit me does have 24 hours to report so not much will be done for 24 hours now.Sound be reported as soon as practicable and within 24 hours.
He told me it's a criminal offence that leads to points on the license and a fine,If they are aware of the collision. I explained there were work vans etc about this week and he said it didn't matter who hit me in 24 hours they can request the CCTV only if the car park allows which he thinks they will as its private property.If it's private property and not a public place the police can't do anything as the Road Traffic Act will not apply.
So I guess I just wait and see.
Thanks for helping I'll let you know the outcome...if any

Do you even know when it happened? I can't see anyone watching a weeks worth of cctv.

spottycat

Silver-Surfer wrote: »

Do you even know when it happened? I can't see anyone watching a weeks worth of cctv.

They phoned back...they told me no one had reported the collision...yet, that the CCTV camera is not operated by them but is by the car park,I would have to call the insurance and they would have to request the CCTV but before that I'd have to call the council (or car park) and ask if the camera is operating???

She actually told me if you think the damage is worth it call the insurance otherwise you'll be paying out more!

I can see nothing will come of this I have a crime reference but no evidence.

Silver-Surfer_2

spottycat wrote: »

They phoned back...they told me no one had reported the collision...yet, Well they can report it anywhere, but I doubt they have. that the CCTV camera is not operated by them but is by the car park,I would have to call the insurance Are you going to involve them?and they would have to request the CCTV Aren't the Polce getting it?but before that I'd have to call the council (or car park) and ask if the camera is operating??? Is it a public car park then?

She actually told me if you think the damage is worth it call the insurance otherwise you'll be paying out more!

I can see nothing will come of this I have a crime reference but no evidence.No you don't.:p

Fobbed off by the police then.