BT Infinity retention deals

barker77

Just rang BT as currently paying £20 for infinity 1 plus calls.

Advised was looking for them to match skys deal of £10 a month for unlimited fibre but without calls. They wouldnt budge and said best they could do was £18!

Now looking at going probably to sky but wondered if others have met a stone wall when calling BT for a deal ?

kwikbreaks

If you weren't transferred then you weren't talking to the retentions people.

barker77

I did say I would move but you dont even need a mac code now so i guess to them it just feels like you might not?

barker77

Tried again, managed to get unlimited infinity 1 with weekend calls for £10 a month, result!

kwikbreaks

Thaions?t's better

What you say about the new transfer process is very true so how did you go about getting to retentions?

I'm with PlusNet and once my minimum term was up I just rang up and said that and asked directly what deals they could offer. At the time I'd found a deal for unlimited fibre from SSE (iirc) for £12.50 and they just price matched that. As I like the fixed IP I would probably have stuck with them anyway.

Tanarif

If you ask for a manager and/or mention ofcom because of your 'dissatisfaction' then you usually get special treatment also. Depends on the situation however it works with most companies. It's a numbers game for them and I assume their profit margins are large enough they can afford to stop you kicking off such a fuss!

Good deal though, thanks for sharing.