Return flight 15 hour delay from Cairo to London

Lisaze

I've been told I can claim compensation for my cancelled flight but I'm not sure, I'm hoping someone here can help.

I booked my flight to Cairo from the Egypt Air website and left from Heathrow.

On my return, I got to the airport and was pulled out of the check in line to be told that the flight from Cairo to London had been cancelled. I was not given a reason. I later found out this was because there was a 4 day strike by pilots who were demanding higher pay.

My flight was cancelled and rescheduled for 9 am the next morning. This works out at a delay of 15 hours and 15 minutes. I was told I would be put up in a 5* hotel for the night and wined and dined etc. The hotel (The Novotel) was shocking, tv didn't work, safe didn't work, they put us in the most miserable rooms. food was awful so I went out to eat instead. I was told there would be breakfast in the morning too, but there wasn't.

I was given an Egypt Air voucher for 666 egyptian pounds (at the time they told me it was $75) with a year validity.

Is that my compensation? Is there anything more I can do?

Thank you for your help.

Lisa

JPears

No claim under reg 261/2004 as a non EU airline departing a non EU airport.
Travel insurance cover?