We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Return flight 15 hour delay from Cairo to London

Options
I've been told I can claim compensation for my cancelled flight but I'm not sure, I'm hoping someone here can help.

I booked my flight to Cairo from the Egypt Air website and left from Heathrow.

On my return, I got to the airport and was pulled out of the check in line to be told that the flight from Cairo to London had been cancelled. I was not given a reason. I later found out this was because there was a 4 day strike by pilots who were demanding higher pay.

My flight was cancelled and rescheduled for 9 am the next morning. This works out at a delay of 15 hours and 15 minutes. I was told I would be put up in a 5* hotel for the night and wined and dined etc. The hotel (The Novotel) was shocking, tv didn't work, safe didn't work, they put us in the most miserable rooms. food was awful so I went out to eat instead. I was told there would be breakfast in the morning too, but there wasn't.

I was given an Egypt Air voucher for 666 egyptian pounds (at the time they told me it was $75) with a year validity.

Is that my compensation? Is there anything more I can do?

Thank you for your help.

Lisa

Comments

  • JPears
    JPears Posts: 5,111 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    No claim under reg 261/2004 as a non EU airline departing a non EU airport.
    Travel insurance cover?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 598.9K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.