edreams

Carmen

Hi,
I have found a good price to Australia (one way)via the edreams site, but I know nothing about this company. Has anybody used them and can give me some feed back please?
Also any feedback regarding Statravel please
C

jpsartre

Along with their sister site Opodo I'd say they top the list of 3rd party sites with the most complaints. Check out Tripadvisors air travel forum, it seems new threads are being opened about on a daily basis. If the price is significantly lower than what the airline offers chances are it's not a live price.

Carmen

jpsartre wrote: »

Along with their sister site Opodo I'd say they top the list of 3rd party sites with the most complaints. Check out Tripadvisors air travel forum, it seems new threads are being opened about on a daily basis. If the price is significantly lower than what the airline offers chances are it's not a live price.

If not a live price can they increase the price at a later date?

Carmen

Carmen wrote: »

If not a live price can they increase the price at a later date?

Sorry I keep adding, the Statravel price is for students/under 26yrs old. I have never had to look in this category before

jpsartre

Carmen wrote: »

If not a live price can they increase the price at a later date?

Yes, and you can be sure that they will if the price is not live. Of course they'll charge your card for the qouted price first so your choice will be to pay more or get a refund which may well take weeks to arrive. My advice would be to book your ticket direct from the airline. The price you see is the price you'll pay and if there are any issues with your booking you can sort them out with the airline directly.

Pollycat

jpsartre wrote: »

Along with their sister site Opodo I'd say they top the list of 3rd party sites with the most complaints. Check out Tripadvisors air travel forum, it seems new threads are being opened about on a daily basis. If the price is significantly lower than what the airline offers chances are it's not a live price.

This is correct.

The Air Travel board on Tripadvisor has lots of complaints about edreams.
Here's one comment from a poster in reply to someone complaining about their edreams booking:

Oh, dear, another member suckered by cheap deals from ECrooks......
When will people learn to do some basic research before doing business with this shonky, bent, crooked, disreputable bunch of lying cowboys?

If that hasn't put you off, have a read of some of the edreams threads on TA before you book.

Then if you decide to go ahead with the edreams booking, you'll be doing it with your eyes open.

eDreams

Carmen wrote: »

Hi,
I have found a good price to Australia (one way)via the edreams site, but I know nothing about this company. Has anybody used them and can give me some feed back please?
Also any feedback regarding Statravel please
C

Dear Carmen,

Thanks for posting your query about eDreams!

We inform you that eDreams guarantees its customers the best available price at the moment of the reservation. For any fare request, we look for the best fares consulting simultaneously all the reservation systems of the regular and low cost airlines. eDreams can only guarantee the best fare when you ask for it as a result of a real time search.

If you need assistance for booking your flights, please do not hesitate to contact our Call Center and one of our agents will be glad to assist you.

Kind regards,

Lucy - eDreams Customer Care Team -

Pollycat

eDreams wrote: »

Dear Carmen,

Thanks for posting your query about eDreams!

We inform you that eDreams guarantees its customers the best available price at the moment of the reservation. For any fare request, we look for the best fares consulting simultaneously all the reservation systems of the regular and low cost airlines. eDreams can only guarantee the best fare when you ask for it as a result of a real time search.

If you need assistance for booking your flights, please do not hesitate to contact our Call Center and one of our agents will be glad to assist you.

Kind regards,

Lucy - eDreams Customer Care Team -

Lucy
Do you have MSE's permission to post on here?

This is what it says in MSE rules:

Companies

Companies shouldn't be answering questions on this forum unless they're a large household name with huge numbers of customers, company that's mentioned in an MSE guide or non-profit advice agencies we have a relationship with. If you feel there's an abuse issue relating to your company that you'd like to reply to, please email [EMAIL="forumteam@moneysavingexpert.com"]forumteam@moneysavingexpert.com[/EMAIL] so that the MSE Team can establish that you are genuinely from the company you say you are

Large companies and those mentioned by MoneySavingExpert that have been given company representative status will be listed below in the companies section with a link to their profile.

edreams doesn't appear to be on the 'verified users' list.

jpsartre

Carmen wrote: »

Hi,
I have found a good price to Australia (one way)via the edreams site,

Just noticed this part of your post - the lower fare on eDreams's site is almost certainly due to them selling you a return ticket masquarading as a one-way fare (return fares are often cheaper than one-way tickets). They then expect you to ditch the inbound flight of your booking in violation of airline T&C (of course they never bother telling you this). If this is what you're going to do you may as well book a cheap return flight yourself and just use the outbound portion.

jpsartre

eDreams wrote: »

We inform you that eDreams guarantees its customers the best available price at the moment of the reservation.

Keep in mind that 'moment of reservation' here doesn't mean 'when the customer makes the booking', it means 'when eDreams gets around to confirming the price they qouted is still available'. Again, prices are subject to change until eDreams confirms the booking and if they have gone up, you will be asked to pay more or get a refund, usually in months rather than days (if you ever get it, plenty of stories on TA from people who've had to fight for their refund).