Easyjet deny we were on flight

Mooskey

Wondered if anyone can help.

We traveled back to London UK from Tel Aviv in September 2012. Our flight was delayed by just over 9 hours. The pilot stated (without any remorse) that a technical fault on an earlier flight had had a knock on effect on later flights, hence our delay.

Once home, I submitted a claim for compensation which was subsequently refused on grounds of extraordinary circumstances. At that point, I didn't pursue it further.

I decided to re-submit a few weeks ago, citing Huzur v Jet 2 and that technical faults do not constitute extraordinary circumstances.
Easyjet has subsequently admitted this was the case (ie. my flight delay was not due to 'extraordinary circumstances' however, they stated that we were not entitled to compensation as we did not take the flight!

Other than swimming home, we had no option but to take the flight!

After numerous emails back and forth, Easyjet is not relenting and still insists we were not on the flight, which is complete nonsense as there were no other flights to London during our 9 hour delay.
Unfortunately, I don't have boarding passes. I do have all my booking confirmations.
I was travelling with my husband and two children (8 and 4).
I've threatened them with court but they just won't play ball.

Any ideas?

Archergirl

Did you have a taxi pick you up? But it was 4 years ago........

Mooskey

I think we did, but the guy we used then was independent so unlikely to have records.

JPears

Easyjet thread please. Creating your own personal thread makes it very difficult to navigate the forum.