123 Reg

Petervonpoopoo

I have a business email account with 123 reg that for the last week has been intermittently working. 123 seem to have huge issues both in terms of service continuity and client satisfaction despite the service which has not been adequate for many users to rely on for business. Am I legally entitled to compensation for lack of service (as my email doesn't work) and/or support in switching seamlessly to another provider?

JJ_Egan

Business then it depends upon your terms and conditions particularly the service level agreement you signed up to .

John_Gray

Petervonpoopoo wrote: »

Am I legally entitled to compensation for lack of service (as my email doesn't work) and/or support in switching seamlessly to another provider?

Invariably the answer to this sort of question is "No".
Remember that the lawyers got in first with the Terms and Conditions, as JJ Egan indicated...

chunter

The only thing I have left with 123 is my .co.uk domain names. Everything else has been shipped out. Ridiculously expensive .com prices.
1and1 type behaviour when you're trying to move a domain away from them. In other words - petty, childish, huffing awkwardness.

Discodave

Petervonpoopoo wrote: »

I have a business email account with 123 reg that for the last week has been intermittently working. 123 seem to have huge issues both in terms of service continuity and client satisfaction despite the service which has not been adequate for many users to rely on for business. Am I legally entitled to compensation for lack of service (as my email doesn't work) and/or support in switching seamlessly to another provider?

in simple terms, NO.. they, and others like them NEVER tell you its 100% uptime, more like 99.8%, which gets around things like this!