NPower payback

Jane_Ganley

Hello I'm new to this and not sure if anyone can help or not, Last year ( I think it was) NPower made an announcement that they had been charging their customers wrong and that they would be issuing refunds. I am no longer an NPower customer - purely because of all of the overpayment problems, but I was a customer the time that they were talking about. Is anyone else a customer of NPower and if so do you know of any refunds at all. Thanks Jane

GingerBob_3

Jane_Ganley wrote: »

Hello I'm new to this and not sure if anyone can help or not, Last year ( I think it was) NPower made an announcement that they had been charging their customers wrong and that they would be issuing refunds. I am no longer an NPower customer - purely because of all of the overpayment problems, but I was a customer the time that they were talking about. Is anyone else a customer of NPower and if so do you know of any refunds at all. Thanks Jane

My son is an npower customer and recently received £190, but I'm not sure of your position, not being with them anymore.

nPower

Jane_Ganley wrote: »

Hello I'm new to this and not sure if anyone can help or not, Last year ( I think it was) NPower made an announcement that they had been charging their customers wrong and that they would be issuing refunds. I am no longer an NPower customer - purely because of all of the overpayment problems, but I was a customer the time that they were talking about. Is anyone else a customer of NPower and if so do you know of any refunds at all. Thanks Jane

Hello Jane

Thank you for your post.

I can confirm that we wrote to everyone who was affected by this by the end of March, and subsequent payments followed accordingly. If you haven't heard from us it's likely you didn't meet the criteria for a payment; but if you can email your account number to the address shown on our profile page, one of the team will take a look into this for you.

Thanks

Beth

footyguy

Jane_Ganley wrote: »

Hello I'm new to this and not sure if anyone can help or not, Last year ( I think it was) NPower made an announcement that they had been charging their customers wrong and that they would be issuing refunds. I am no longer an NPower customer - purely because of all of the overpayment problems, but I was a customer the time that they were talking about. Is anyone else a customer of NPower and if so do you know of any refunds at all. Thanks Jane

Is this the issue you are referring to?
http://www.bbc.co.uk/news/business-35129788
(Dated: 18 December 2015)

Energy firm Npower is to pay £26m after it sent out inaccurate bills and failed to deal with complaints correctly, Ofgem has said.


The energy watchdog said Npower was to pay the record settlement "for failing to treat customers fairly".


Npower's billing issues affected more than 500,000 customers between September 2013 and December 2014.



Ofgem said the £26m would be divided between some of the worst affected customers and charity....

If you had any cause for complaint over your billing, did you raise a complaint as per the supplier's complaint procedure?