Family member sent the wrong TV

Gordie1975

Looking for a little bit of advice here, a family member ordered a Tv from her catalogue, paid £300 for a 40" cheap brand TV (interest free over a year), she asked me yesterday to come over and set it up as they are useless at techy stuff, so i set it all up, binned the boxes and took her old TV to the tip for her.

Then tonight, i looked online for her TV and realised that the tv she had was a samsung UHD curved screen thing costing £500, not the cheapo luxor costing £300.

she now informs me she is paying extra for warranty, im now wondering what to do, as if we keep the Tv, really she wont have a 1 year garuntee, never mind an extended warranty.

What should we do?, phone them and ask for the correct TV?, or what?

If it was me, id just keep it, but the family member will have problems should it malfunction, and will render the extended waranty useless.

Thanks for any advice.

lovinituk

If they sent a cheaper TV would you be content to keep it? You know what you should do!

Gordie1975

I suppose as long as they dont mind that the packaging is gone and the the screen protector has been removed and the tv assembled, then she wont care, and as long as the replacement get here before the new one arrives.

She will be annoyed though, as she took the day off work awaiting delivery, shell need another day off for the re delivery, then another for the pick up, not to mention, i will need to set it all back up again.

pappa_golf

technically (tech forum) , I don,t have an answer , try writing a letter to an agony aunt

Gordie1975

pappa_golf wrote: »

technically (tech forum) , I don,t have an answer , try writing a letter to an agony aunt

Ok, wrong section sorry, ill repost in consumer area

[Deleted User]

You have received a higher specification TV than ordered. Of course, any warranty will not apply to this set.
You either keep the higher priced model without warranty or you inform the retailer that you've been sent the wrong set..

Your choice, but neither technical nor consumer.

Jivesinger

Gordie1975 wrote: »

She will be annoyed though, as she took the day off work awaiting delivery, shell need another day off for the re delivery, then another for the pick up, not to mention, i will need to set it all back up again.

As mentioned you may be better off in the consumer rights forum.

Given they sent the wrong one in the first place, if they sent another one, then I wonder if they would owe some compensation for the extra day off that would be required.

If you made that clear when ringing them up, they may think the easier way is to leave the TV and change the warranty... but seek better advice over on the other forum.

Edit: it suggests here that you may be entitled to compensation if you/ your family member had to take an extra day off (it's talking about a failed delivery but I suspect it's the same):
http://www.moneysavingexpert.com/shopping/delivery-rights

So if they swap it, they should be paying compensation for the extra time off required, which may mean they won't bother.

Gordie1975

Moneyineptitude wrote: »

You have received a higher specification TV than ordered. Of course, any warranty will not apply to this set.
You either keep the higher priced model without warranty or you inform the retailer that you've been sent the wrong set..

Your choice, but neither technical nor consumer.

Not my choice, but my family members, also, if not consumer, which forum would you suggest?

DCFC79

Gordie1975 wrote: »

Not my choice, but my family members, also, if not consumer, which forum would you suggest?

Ask the relevant board guide to move the thread.

[Deleted User]

Gordie1975 wrote: »

Not my choice, but my family members, also, if not consumer, which forum would you suggest?

Neither forum.

It's the choice of the customer.

Personally, I'd just be grateful to receive a TV worth £200 more than I paid.

A far better TV for a bargain price.

Sod the warranty..

[Deleted User]

DCFC79 wrote: »

Ask the relevant board guide to move the thread.

The answers will be the same..