virgin taking 3 months pay at once

jimmyj755

morning all, i've been with virgin media broadband for 3 months now, and i've just received a bill for £46.79 even though i signed up for a £22.49 a month for the first 12 months.

so upon contacting them, it appears due to their "technical issue" they didnt take payment for the first 2 months and are trying to take it all now.

where do i stand on this, moneys not free flowing and i dont think them taking all the money at once is fair. Do i owe that money, even though it was their error, and we agreed they could take £22.49 a month out of my account. not £50

JJ_Egan

You owe the money for those missing two months ..
Is not easier to pay it rather than do anything else .

[Deleted User]

jimmyj755 wrote: »

where do i stand on this, moneys not free flowing and i dont think them taking all the money at once is fair. Do i owe that money, even though it was their error, and we agreed they could take £22.49 a month out of my account. not £50

First of all, why did you not put aside the money for the first months when you weren't charged?

Secondly, if you really can't afford to pay the two bills together then you need to contact Virgin and attempt to negotiate paying in instalments for the earlier bill. Since it is Virgin's fault for the error, I would expect them to be sympathetic.


In answer to your other question, yes you most definitely do still owe the money. It's an unpaid bill regardless of where the "fault" lies.