Octopus Energy reviews: Give your feedback

Telegraph_Sam

" I've been adviced not to cancel the DD with Avro but they kept taking money from our account. Not sure if should I setup a DD with Octopus as well yet or wait until the switch is completed."
Depends on the state of your account. If it's in credit my gut feel would be not to tip more £££'s into what at least in the short term could be a bottomless pit (i.e. cancel the D/D). Far better to build up credit with the organ grinder direct rather than the monkey IMHO. And/or I don't know if it is possible to amend the D/D to a nominal sum of 50 p / month for the sake of maintaining appearances and comply with the terms.

masonic

I agree with Sam that what you do with the DD would depend on whether or not you expect to be in credit when the final bill is calculated. Ideally you will end up with a small amount of credit to avoid the hassle of paying the Avro administrators. Too much credit leaves you out of pocket for weeks/months until credit balances are transferred over. Your contract with Avro ended when Octopus was appointed, so there is no risk in cancelling the Avro DD (and you could reclaim your last payment if taken after Avro went bust under the direct debit guarantee if you don't think it will be needed to pay for energy supplied by Avro).

I have been subjected to two former suppliers going bust, both of which made an active DD a condition of the tariff, but I cancelled my DD before any further payments could be taken in both cases.

masonic

It seems like ever since the firmware update was pushed out to the Kaifa smart meters I've had a lot more of a problem with gaps in my data. For example, the last readings Octopus automatically received were from 25th October, and the previous week 3 days were missing, etc. I can go to n3rgy and pull a complete data set (and am considering moving over to this to get a more reliable feed). I'm starting to wonder if the firmware update has just exchanged one problem for another.

worrywart_3

masonic said:

It seems like ever since the firmware update was pushed out to the Kaifa smart meters I've had a lot more of a problem with gaps in my data. For example, the last readings Octopus automatically received were from 25th October, and the previous week 3 days were missing, etc. I can go to n3rgy and pull a complete data set (and am considering moving over to this to get a more reliable feed). I'm starting to wonder if the firmware update has just exchanged one problem for another.

I’ve had  issues I had no idea why, and the rest has gone over my head 😂

masonic

worrywart_3 said:

masonic said:

It seems like ever since the firmware update was pushed out to the Kaifa smart meters I've had a lot more of a problem with gaps in my data. For example, the last readings Octopus automatically received were from 25th October, and the previous week 3 days were missing, etc. I can go to n3rgy and pull a complete data set (and am considering moving over to this to get a more reliable feed). I'm starting to wonder if the firmware update has just exchanged one problem for another.

I’ve had  issues I had no idea why, and the rest has gone over my head 😂

The problem that was fixed was an issue with the Kaifa smart meters, which would work fine for a while and then start sending a daily response that was empty instead of containing the expected half hourly readings. That does seem to have been fixed now. Octopus has always had occasional issues receiving daily updates of usage data. For me at least, this has been more of a problem since the fix was rolled out, though that could just be a coincidence. As this data can be received by other services, it seems to be a problem with Octopus' systems.

[Deleted User]

masonic said:

It seems like ever since the firmware update was pushed out to the Kaifa smart meters I've had a lot more of a problem with gaps in my data. For example, the last readings Octopus automatically received were from 25th October, and the previous week 3 days were missing, etc. I can go to n3rgy and pull a complete data set (and am considering moving over to this to get a more reliable feed). I'm starting to wonder if the firmware update has just exchanged one problem for another.

The problem of data retrieval is not Kaifa meter related or so I am told. Octopus uses a third-party Adaptor provided by TMA to pull data from your meter. Historically, it has been this link which has caused data retrieval issues.

bristolleedsfan

Did anybody sign up to/change  to Occupier Flexible Octopus September 2021 v1 ????

MWT

bristolleedsfan said:

Did anybody sign up to/change  to Occupier Flexible Octopus September 2021 v1 ????

I'm not sure that you can, I believe it is the default tariff assigned to an address where the name is not known, say after someone tells Octopus they are moving out etc.

It mirrors the capped SVT though...

bristolleedsfan

MWT said:

bristolleedsfan said:

Did anybody sign up to/change  to Occupier Flexible Octopus September 2021 v1 ????

I'm not sure that you can, I believe it is the default tariff assigned to an address where the name is not known, say after someone tells Octopus they are moving out etc.

It mirrors the capped SVT though...

Reason that I asked, around 14th September when 30 days notice was given of Octopus flexible increase to existing customers/flexible October v 1 was launched I thought about going back on tracker tariff until I started using gas due to difference in S/C

Just by chance 15 Setember  I noticed Occupier Flexible Octopus September 2021 v1 had been launched, same rates as Octopus July were pre-price increase announcement with no price increase announced obviously for this newly launched tariff.

Took gamble that very few would know about it, stayed quiet about it on forum might not increase in price as often some flexible tariffs do not get increased until months later, looked on dashboard today, kwh rate and SC has been increased allinged with Occupier October v1/Flexible Octopus October 2021 v2

30 days notice of increase does not appear to have given, price must have changed within last 2 days I didnt notice difference on November 1st when I spun Octo wheel

Sent them a message about appearing to have not given 30 days notice of price change,I was told would be given when i changed tariff,, initial answer flexible price increase email dated 14 September

MWT

bristolleedsfan said:

Reason that I asked, around 14th September when 30 days notice was given of Octopus flexible increase to existing customers/flexible October v 1 was launched I thought about going back on tracker tariff until I started using gas due to difference in S/C

Just by chance 15 Setember  I noticed Occupier Flexible Octopus September 2021 v1 had been launched, same rates as Octopus July were pre-price increase announcement with no price increase announced obviously for this newly launched tariff.

Took gamble that very few would know about it, stayed quiet about it on forum might not increase in price as often some flexible tariffs do not get increased until months later, looked on dashboard today, kwh rate and SC has been increased allinged with Occupier October v1/Flexible Octopus October 2021 v2

30 days notice of increase does not appear to have given, price must have changed within last 2 days I didnt notice difference on November 1st when I spun Octo wheel

Sent them a message about appearing to have not given 30 days notice of price change,I was told would be given when i changed tariff,, initial answer flexible price increase email dated 14 September

Interesting, I know the rates on that tariff were aligned with the current SVT some weeks ago, so that isn't a recent change.

I'm surprised you were moved on to it though as when it was discussed elsewhere the answer given was the one I posted above, that it was not intended for live customers, just a parking tariff for those on a deemed tariff until they picked what they wanted to do.