Problem ordering BT Fibre deal 12/05/16

CruisNIg

I have been trying to order the BT Fibre deal currently listed and I am able to get right to the end of the process and then get an error message Ref# CON-0067. I have tried this on 3 computers using 2 different browsers and get exactly the same result.


I have tried the online chat and been transferred several times with no success. Then I rang and spoke to the Easy Assist team who said they could do the price but I would not get the cashback or card so I am now stuck not able to order. The only way it makes financial sense to me is if I get the cashback and card.


Anyone else having problems ordering or know how to get round this?

JJ_Egan

Try at a time when loads of people are not trying to sign up .
That error code appears to be system overloaded .

spyhunter

That error code is due to your address or telephone number not appearing in BT wholesale database and/or missing from Openreach systems. (also known as a black line check).

BT will need to send an email to Openreach to get the records updated.

CruisNIg

Hi Spyhunter,


You hit the nail on the head. After speaking to about 7 different people through the chat/phone I got speaking to a very helpful girl in the easy assist team who told me she got a black line check despite me having a current connection with sky and she would report the issue.


She give me a bridging order number and said to screenshot the deal and she would email me once the records were updated. She said she would process the order and make sure I got the deal as its not my fault the records aren't working.


Fingers crossed