ESA not paid/reasonable adjustments

hlpmeplas

Still no payment

The guy from teh payment team said if it's not approved after 3 hours it fails. It's been almost 4 since I had that conversation so time to call back again.

I'm starting to worry that I'll get another dismissive person and be no better off tomorrow.

hlpmeplas

TELLIT01 wrote: »

With many people it isn't intended to be patronising. Some claimants do need things to be explained is very simply language, and an unintended consequence of that is seeming to be talking down to people who do understand well.
I used to work with one person who often sounded like that on the phone - even to the rest of those working with them. When it was raised as a concern they genuinely didn't understand what they were doing wrong. They had previously had difficulty with somebody needing the process explaining over and over, and simply felt that by keeping the explanation to very simple steps they would avoid a repeat of the situation.

I'm on the phone to them now as I remember you said payments close at 5 but I'm worried. I don't think they're going to help

Fluffybunny80

Did you get this sorted? It's not on and I really feel for you.
Fingers crossed for you!

Former_E.ON_Company_Representative:_Malc

hlpmeplas wrote: »

It's EON. The meter was here when I moved in because teh previous tenant didn't pay. I've tried to get them to change it because of my memory problems but they aren't helpful.

Still no word from the DWP and nothing in the bank. The DWP told me they'd deal with it urgently but don't seem to be. I don't know what's taking so long. 2 hours last time. Now it's been 25

Hello hlpmeplas and welcome to the Forums. Noticed you've been having difficulties with your prepayment meter and thought I might be able to offer a bit of advice.

We'll be happy to look at changing your prepayment meter to credit for free provided you pass an external credit check and there's no debt involved. Even if there's a problem, as a vulnerable customer, something might be able to be sorted. To help, make sure you're on our Priority Services Register (PSR). This is a record of any vulnerability at properties and means we can offer services tailored to individual needs. There's more information about this on our website in the 'Help and Support' section.

From your posts, I do appreciate the daily difficulties you're facing and how these make you feel uncomfortable on the phone. We've various channels you can use to contact us. As pmlindyloo says (post 17), one way is through our Facebook page. We're also on twitter. We've specialist prepayment teams who can look at changing the meter and they can be contacted directly on either Facebook or twitter. Again, there are more details on our website. Alternatively, drop an email to the address in my Profile and I'll be happy to put you in touch with my prepayment colleagues.

I hope you were able to sort something out with the payment you were waiting for and that the above helps a little.

Malc

sportsarb

Putting the payment on the system once and allowing it to fall off is careless, doing it twice is borderline negligent. I know DWP have problems but two working days for a payment should be enough.

The disconnect between telephony teams and processing teams is pathetic in all honestly.

Like a previous poster says, while claiming other benefits shouldn't immediately cause any interference the truth is that the two systems talk to each other but in a frankly incoherent way, and this causes the system to require a user to access the claim and generate the payment whereas the vast majority go out by automation.

I hope this got sorted out.