EE Broadband (& Customer service)

mrsmoneyworries

We are currently with Sky for everything. TV, Phone & Broadband.

Broadband is really quite slow to respond - all the time.

What are your experiences with EE & how good is their customer service?

Ian011

If the problem is with your line, changing provider will make no difference.

daleski75

EE are very bad for customer service stay away from them and like Ian011 said if the problem is with your line changing providers wont make any difference.

mrsmoneyworries

Thanks for the replies.........Who will need to check the line? Is there any test I can do myself?

JJ_Egan

mrsmoneyworries wrote: »

Thanks for the replies.........Who will need to check the line? Is there any test I can do myself?

Slow to respond what does that mean ?


Are you connecting over WiFi or ethernet .

Have you used your ISPs help pages/ forum and run a speed test .

mrsmoneyworries

JJ_Egan wrote: »

Slow to respond what does that mean ?


Are you connecting over WiFi or ethernet .

Have you used your ISPs help pages/ forum and run a speed test .

It's slow to load websites and sometimes just tries to load for ages.

We are connected over wifi.

I have run a test with the Sky team and although it was low, they said it was within the appropriate limits - this is all alien to me, so apologies if I sound clueless - it's because I am.

JJ_Egan

No point changing if the problems are your problems .XXX broadband comes in at whatever speed dependant upon distance from exchange and quality of line .
If a speed test is carried out with router connected to master socket and PC/ Laptop connected via Ethernet cable it should show the incoming speed .
WiFi is subject to channel congestion from neighbours walls and other interference .

<<It's slow to load websites and sometimes just tries to load for ages.>>

Have you cleared your cookies and history .


Cannot see EE (BT) cs being as good as Sky .

mrsmoneyworries

JJ_Egan wrote: »

No point changing if the problems are your problems .XXX broadband comes in at whatever speed dependant upon distance from exchange and quality of line .
If a speed test is carried out with router connected to master socket and PC/ Laptop connected via Ethernet cable it should show the incoming speed .
WiFi is subject to channel congestion from neighbours walls and other interference .

<<It's slow to load websites and sometimes just tries to load for ages.>>

Have you cleared your cookies and history .


Cannot see EE (BT) cs being as good as Sky .

Thanks for your reply.

All cookies/history has been cleared, yes.

After doing various tests (which i'm presuming you've all suggested here) and speaking to EE & Sky again, we have decided to stick with them. There was going to be no financial benefit to transfer, so that was never a factor in it.