Cheap Sky Deal - Nightmare :(

onesixfive

Following on from earlier successes with Martin's recommendations (ie: Utility bill provider swaps etc), we decided to go for the latest £30 Sky deal. We signed up to Sky on 22nd April, gave a months notice to Virgin.


Moving everything from Virgin looked like it was going smoothly with 2 convenient visits planned - one for the dish (that was fitted despite the snow! on 29th), and one last Friday on 6th for the broadband hub & phone line.


Told by Openreach guy, he could not connect phone or broadband as there were now no free lines at our nearby box (50 metres away). (it's 5 years since we had Sky last).


After a couple of online chats with Sky over the weekend, plus another today after we were awoken in the night with the landline making strange noises, then woke to find it now totally dead - we are now told today:


"There has been an engineer out to look at this further and it has been passed to Openreach's design team to plan the route your cabling is going to take.

Unfortunately I don't think this is going to be a quick fix because there is a fair amount of cabling to be run. The design team expect to have all their plans complete by 20/05/16. We should get an update from them at that point (or before if they get done early). After they have finished their planning, the cabling will be run accordingly.

I will keep an eye on things and let you know what's happening every step of the way. Again our apologies we couldn't get you switched on as quickly as we would like"


As over 14 days have passed it's now too late to cancel the Sky contract.
AND anyway
I'm very loathe to return to Virgin permanently as we now have a Sky dish fitted & feel we are halfway there to a much cheaper/better contract.
BUT
Anybody got any idea how long we are likely to have to wait for the broadband & landline?
AND
Could we insist on keeping the Virgin phone line open until Open reach installations are complete? (we are taking our number with us).
FINALLY
Does anyone have an email address where I could contact somebody at Openreach customer services please? & copy them in on my emails with Sky (I know they usually contact Sky & leave it up to Sky to contact customers, but I feel I am being told on a "needs to know" basis).


Help / suggestions please

JJ_Egan

OpenReach do not deal with the public .
You need to go through your provider .

VM and OR are two different services over different cabling .

VM may allow you to continue with the phone service but you would need to check that you would not get tied into a 12 month contract .If you have switched then you cannot insist VM do anything .

Might be easier short term for mobile phone and mobile dongle .

onomatopoeia99

sng165 wrote: »

Does anyone have an email address where I could contact somebody at Openreach customer services please?

You are not Openreach's customer, Sky are. They do not have a consumer facing contact as their only customers are telecos.

The whole thing is set up so the infrastructure provider (Openreach) provides services to all telecos on an equal basis, whether they are Sky, TalkTalk, BT or anyone else, and the telecos are who talk to the consumer.

onesixfive

JJ_Egan wrote: »

OpenReach do not deal with the public .
You need to go through your provider .

VM and OR are two different services over different cabling .

VM may allow you to continue with the phone service but you would need to check that you would not get tied into a 12 month contract .If you have switched then you cannot insist VM do anything .

Might be easier short term for mobile phone and mobile dongle .

OOO thanks for that - never thought of temporary Mobile broadband - we have Mobiles with EE - would we contact EE or Sky about that (sorry to be a numpty) ??

JJ_Egan

Anyone for a dongle but EE probably best as you are a customer .