Faulty homeplugs maybe?

Boohoo

Hello
At the end of February i got Sky fibre and was not getting very good sppeds on wifi so i got TP-Link PA4020PKIT homeplugs.
I got them going and the speeds were about 38mb down and nearly 10mb up.
I have a pc upstairs and a freesat box with catchup tv and they are both on the homeplugs.
They worked ok for a few weeks but in the last month i have been getting lots of disconnections.
I installed routerstats lite to monitor the connection it it shows dropouts/disconnect for a few seconds upto 5mins at the most.
The homeplugs are not on powersaving mode and i have checked the lan card and made sure powersaving modes are turned off.
2 weeks ago i done a constant ping task to start when the pc starts up and it was ok for 10 days but now it times-out a lot and disconnects.
When it disconnects using lan/homeplugs wifi is ok so i think the TP-link homeplugs are busted.
Just to add i did have a pair of solewise homeplugs before but they were 85mb and restricted speeds so i went for TP-Link.

GunJack

try the solwise set, even if speeds are down a bit it will allow you to confirm/deny the serviceability of the tplink set

kwikbreaks

Have you bought any new electrical devices? Especially anything with a switch mode power supply.

Just like ADSL broadband homeplugs are susceptible to electrical interference on the wires used to carry their signals. It is just about possible that it's a neighbour on the same mains phase with a duff PSU causing this.

I doubt that the units would work at all if they had developed a fault.

Boohoo

try the solwise set, even if speeds are down a bit it will allow you to confirm/deny the serviceability of the tplink set

I will have to try these later when get home.

Have you bought any new electrical devices? Especially anything with a switch mode power supply.

There is nothing new in the house apart from the homeplugs. I though it may have been the central heating but i have not had that on for 3 weeks only the hot water but still the same.

These homeplugs have a pass through and dual lan sockets but NOT wifi and i have been on the TP-Link help forums and a lot of users have this problem but no fix that i know of.
When i say wifi is ok i mean connecting to the router from a mobile or tablet or Sky box are ok as this homeplu doesn't have wifi included but some models do.

esuhl

Boohoo wrote: »

At the end of February i got Sky fibre... in the last month i have been getting lots of disconnections...

I installed routerstats lite to monitor the connection it it shows dropouts/disconnect for a few seconds upto 5mins at the most.

2 weeks ago i done a constant ping task to start when the pc starts up and it was ok for 10 days but now it times-out a lot and disconnects.

This is almost certainly a coincidence, but I've been with Sky (not fibre), and like you have been getting frequent, intermittent disconnections for the past six weeks or so.

Also like you, I set up a script to run ping tests, and after much troubleshooting (new router, all new cables, new microfilter, line tests, etc.) nothing made a difference. Then, suddenly the connection was fine for 9 days, and once again I'm back to frequent dropouts.

I wonder if any other Sky customers have had similar issues...

I'm currently waiting for a second engineer's visit...

In your case, I guess you need to ascertain whether it's the ADSL connection or the homeplug connection that's going down.

John_Gray

How interesting - we are getting the same problem with a BT Home Hub 5 and ZyXEL homeplugs. Previously, with a Home Hub 3 there was no problem. Now we get intermittent line disconnections and re-establishing...

Boohoo

In your case, I guess you need to ascertain whether it's the ADSL connection or the homeplug connection that's going down.

That is the problem.
Last night i had BBC iplayer on a laptop wireless and Sky go on the pc through lan/homeplug.
When the connection on the pc went down the laptop was still playing so i know the Sky routers wifi is ok.

I thought i had the Solwise homeplugs but i cant find them to test.

I have not called Sky to ask for help as the cs rep just goes through a script and you have to reset your router and then test this, that and the other things. I have tried looking at the Sky router stats but it says no lan disconnections and the router has been running for days ok.

Linton

I have exactly the same problem. In the past year I have tried BT and Devolo homeplugs, a BT and a Netgear router, different windows 7 and windows 10 PCs and both onboard and ethernet/USB interfaces. All to no effect. Several times a day the ethernet link hangs. It can usually be fixed by resetting the PC interface with the troubleshooter but if this doesnt work I have to disconnect and reconnect the ethernet cable.

It isnt the ADSL line - wireless devices work fine.

So if anyone has any ideas on what else to try I would be very greatful.

Boohoo

There seems to be a few other people with the same issue as my problem.
Well today i turned the pc on at 05:30 and started the constant ping and the RouterStats lite software and at 15:45 i checked the stats and i had 14 dropped connections lasting from a few secs to over 6 mins. Looking at the ping times i was getting 3ms reply times but now some of them are 1445ms and some are no reply at all.
Today all i had running was the pc by homeplugs and no wifi,sky wifi connector or freesat were connected to the router.
I have not contacted the firm i got these from yet as i want to see if they are faulty or problem with the setup or the house wiring.

Rubidium

Boohoo wrote: »

There seems to be a few other people with the same issue as my problem.
Well today i turned the pc on at 05:30 and started the constant ping and the RouterStats lite software and at 15:45 i checked the stats and i had 14 dropped connections lasting from a few secs to over 6 mins. Looking at the ping times i was getting 3ms reply times but now some of them are 1445ms and some are no reply at all.
Today all i had running was the pc by homeplugs and no wifi,sky wifi connector or freesat were connected to the router.
I have not contacted the firm i got these from yet as i want to see if they are faulty or problem with the setup or the house wiring.

If Router Stats Lite is showing multiple dropped connections, why are you suspecting the powerline adaptors?

Boohoo

Hello
At the end of February i got Sky fibre and was not getting very good sppeds on wifi so i got TP-Link PA4020PKIT homeplugs.
I got them going and the speeds were about 38mb down and nearly 10mb up.
I have a pc upstairs and a freesat box with catchup tv and they are both on the homeplugs.
They worked ok for a few weeks but in the last month i have been getting lots of disconnections.
I installed routerstats lite to monitor the connection it it shows dropouts/disconnect for a few seconds upto 5mins at the most.
The homeplugs are not on powersaving mode and i have checked the lan card and made sure powersaving modes are turned off.
2 weeks ago i done a constant ping task to start when the pc starts up and it was ok for 10 days but now it times-out a lot and disconnects.
When it disconnects using lan/homeplugs wifi is ok so i think the TP-link homeplugs are busted.
Just to add i did have a pair of solewise homeplugs before but they were 85mb and restricted speeds so i went for TP-Link.

This was the 1st post in my thread start.

If Router Stats Lite is showing multiple dropped connections, why are you suspecting the powerline adaptors?

I am only connected to the Sky black router through powerlines. I have tried all the lan ports on the router for at least 1 day on each port and still it disconnects. I am using RouterstatsLite on the pc connected using powerlines and not wifi.
As mentioned before wifi works when powerlines drop out.
I have checked Sky router hub logs and i can see no indication of the lan ports dropping out or sky broadband not working.
Also mentioned that before i got powerlines broadband was ok using wifi dongle but speeds were not good so got powerlines and then soon after dropouts/disconnections started.