Gazumping with Haart

marksoton

Fin2020 wrote: »

We had already received the memorandum of sale.

I completely understand that agents are trying to get the best price for their vendor, but I'm mainly hacked off he was trying to circumvent the best and final bids offer. He said to us it wasn't really about the money the vendors wanted as quick a sale as possible (they were divorcing).

Then he told us that a first time buyer had bid the asking price, and that it had been accepted, but then encouraged us to bid again.

Best and final doesn't equate with "unless I can keep playing you off each other" in my book.

Best and final doesn't equate to a single thing. It's simply EA talk.

I understand your frustration but move on and next time be a bit more robust with the EA.

AdrianC

Fin2020 wrote: »

We had already received the memorandum of sale.

OK.

the vendors ... were divorcing

Ah, right! In that case, all bets are off... You're almost certainly barking up the wrong tree by blaming the EA.

marksoton

AdrianC wrote: »

Ah, right! In that case, all bets are off... You're almost certainly barking up the wrong tree by blaming the EA.

Ah, good point.

OP, you've probably just dodged a massive bullet...

GaleSF63

ognum wrote: »

Have only dealt with Haart once (Cambridge branch), three or four years ago was buying a house through them from a guy with financial and health issues.

He needed some money up front for solicitor and the manager of the branch paid it out of his own pocket to get the sale moving, no doubt he recovered it at completion but they really did work to help the vendor.

I sold a house through Haart and felt I had excellent service and advice all the way through. They acted promptly, chased solicitors and if my main contact wasn't there, none of this "he/she isn't in till Thursday can you ring back then" - the person on the phone always dealt with it.

I expect even in estate agencies there are people who are good at their jobs and enjoy them, and if a branch has good management it will affect everybody.

It wasn't a very expensive house either so they were never going to make a fortune out of it.

Central Nottingham branch.

eddddy

So I guess this thread will drum up more business for the EA mentioned.

It seems that even after getting an offer that's acceptable to their client, they go the 'extra mile' and work to get even better offers.

AdrianC

eddddy wrote: »

It seems that even after getting an offer that's acceptable to their client...

Divorce sale, remember?

"What do you mean you accepted that other offer? It's way too low... You stupid... This is just another example of why I'm better off without you, you useless... RING THAT AGENT NOW, and tell them we're accepting this one."
<frying pan flies across room>

marksoton

AdrianC wrote: »

<frying pan flies across room>

It's actually normally an iron. And you really know you've made the right decision when the things still plugged in and doesn't reach your head.

You do however then worry about which genes have been passed on..

Talc1234

Fin2020 wrote: »

We have been looking for a house, found one this week and phoned Haart estate agents.

Our first offer was accepted buy the vendors on Wednesday. Haart then rang round any other interested parties (normal procedure?) and yesterday we were told another offer was now on the table. Therefore they said it went to best and final bids. We increased our offer but got outbid. They had accepted the other offer.

When we were given the news by the agent we were invited to increase our offer. Best and final? We were told the offer but refused to gazump the other buyers.


He only would have phoned the others back to encourage them.

Will be following official complaints procedure but not hopeful that will achieve anything

Very poor and untrustworthy agents. Doubt it's every branch but think twice before dealing with them.

We realise that this is underhand but have they broke any code of conduct?

Stop being so bitter

This is not underhand. Agent is working for their client (the seller) and trying to get the best possible offer for them.

konark

Estate agents have a code of conduct, and they're not allowed to do things like make up offers.....

:rotfl: ...........

kilby_007

konark wrote: »

:rotfl: ...........

I didn't say they don't do it, obviously they do - a lot - but that's not what the op was suggesting in this case. I was just pointing out the legal obligations an EA has, not whether or not they abide by it...