Recommendations for Broadband providers with good customer service

sjellis

I’ve been having trouble with my BT broadband for months now. The signal regularly drops, even though the router (a BT Business Hub 3) still displays all three lights and should be working fine. BT Business customer services have been absolutely hopeless and I’ve even had the engineer out twice, but to no avail.
Can anyone recommend a broadband company that will do more than just take my money each month?

JJ_Egan

Zen
Andrews and Andrews

is this drop over ethernet or wifi ??

daleski75

Add pulse8 to the list as well and I heard Zen is not as good as it used to be as well although A&A are very good they are much more expensive than other ISP's

sjellis

Thanks for the suggestions. The drop is occurring over wifi

Mister_G

A wifi connection can suffer from interference, especially if someone nearby (neighbour) is using the same channels.

The only reliable method of testing is over a hard wired ethernet cable.

Another cause could be that the wireless part of the Homehub is failing - they can do with age.

JJ_Egan

If its over Wifi then it is more than likely your equipment not the ISP .

daleski75

Yup try changing wifi channels etc and see if that helps things first before changing isp's

sjellis

Thanks for all the responses.

To give a bit of background, I'm a relatively new BT customer and this problem has been occurring right from the start with a brand new BT Business Hub 3.

I've spoken to person after person at customer services, each time starting from scratch explaining the problem and going through the same tests.

We've tried different channels but with no improvement. I've had an engineer out twice and he told me he'd order a BT Business Hub 5 - he thinks that will either resolve the problem of take us another step closer to resolving the problem.

The only issue was that the new hub never arrived and when I contacted BT the numptys at customer services told me I wasn't eligible for a BT Business Hub 5 and that engineers can't order new hubs!!!!

Now, weeks later and I send in a long complaint letter I get contacted the next day by someone in "Customer Priority Team" who tells me he's going to send me a BT Business Hub 5 "as a gesture of goodwill and as a diagnostic step to try to resolve the problems you have been facing" !

My frustration with BT is that no-one takes responsibility for resolving a problem! And few seem to know much outside of the remit of their specific role.

sjellis

Thanks for all the responses.

To give a bit of background, I'm a relatively new BT customer and this problem has been occurring right from the start with a brand new BT Business Hub 3.

I've spoken to person after person at customer services, each time starting from scratch explaining the problem and going through the same tests.

We've tried different channels but with no improvement. I've had an engineer out twice and he told me he'd order a BT Business Hub 5 - he thinks that will either resolve the problem of take us another step closer to resolving it.

The only issue was that the new hub never arrived and when I contacted BT the numptys at customer services told me I wasn't eligible for a BT Business Hub 5 and that engineers can't order new hubs!!!!

Now, weeks later, after I sent in a long complaint letter, I get contacted the next day by someone in the "Customer Priority Team" who tells me he's going to send me a BT Business Hub 5 "as a gesture of goodwill and as a diagnostic step to try to resolve the problems you have been facing" !

My frustration with BT is that no-one takes responsibility for resolving a problem! And few seem to know much outside of the remit of their specific role.

What's more they've been like this each time I've contacted them about something!

sjellis

I managed to post the same post twice because when I clicked "Submit Reply" my connection dropped and I didn't know that I'd successfully posted!

JJ_Egan

5 is a much better hub regards WiFi.