We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Talk talk mis sold
Sachelle
Posts: 2 Newbie
Good Morning all,
I signed up to talktalk UFO in York on march 23rd, our actual install date was April 21st as the first date the fiber box outside was broken and city fiber had to come and fix that first.
When the sales guy came round he asked what we had at the time which was the big kahuna pack minus sports with virgin. He went through the details of the talk talk offer showed us a folder with all the channels we could get including sky atlantic (i knew only sky had the channel) and told us we'd get all of the same including hd movies for £36.70 a month. He even confirmed that our right to cancel was 20 days from the go live date.
Needless to say we signed up there and then. We'd have been saving £94 a month which was more then worth it for faster bb and the same tv packages. So April 21st arrives everything's set up and the engineers leave. I then notice that half of what we were told and signed up for was actually via boosts? which meant another £17.50 on our bill.
Spoke to sky this morning as i wanted to know what their price would be for an extra box, which the rep at talk talk said would be available in a few months, and full HD with out the sports its slightly more but im willing to swap. Now as i was lead to believe im still in my 20 days to cancel as the rep said the 20 days was from the go live date I rang talktalk only to be told that the 20 days was from march 23rd not april 27th (we didn't even have any service till then so while we were waiting our right to cancel was being whittled away with out our knowledge) Now apparently I'll have to pay cancellation fees?
The customer rep i spoke to this morning is going to talk to his manager first then ring me back however i don't believe i should pay any fee's as i have only had service with talk talk since April 21st. :eek:
Does anybody have any info on mis selling cancellation please?
Thank you in advance
Sachelle
I signed up to talktalk UFO in York on march 23rd, our actual install date was April 21st as the first date the fiber box outside was broken and city fiber had to come and fix that first.
When the sales guy came round he asked what we had at the time which was the big kahuna pack minus sports with virgin. He went through the details of the talk talk offer showed us a folder with all the channels we could get including sky atlantic (i knew only sky had the channel) and told us we'd get all of the same including hd movies for £36.70 a month. He even confirmed that our right to cancel was 20 days from the go live date.
Needless to say we signed up there and then. We'd have been saving £94 a month which was more then worth it for faster bb and the same tv packages. So April 21st arrives everything's set up and the engineers leave. I then notice that half of what we were told and signed up for was actually via boosts? which meant another £17.50 on our bill.
Spoke to sky this morning as i wanted to know what their price would be for an extra box, which the rep at talk talk said would be available in a few months, and full HD with out the sports its slightly more but im willing to swap. Now as i was lead to believe im still in my 20 days to cancel as the rep said the 20 days was from the go live date I rang talktalk only to be told that the 20 days was from march 23rd not april 27th (we didn't even have any service till then so while we were waiting our right to cancel was being whittled away with out our knowledge) Now apparently I'll have to pay cancellation fees?
The customer rep i spoke to this morning is going to talk to his manager first then ring me back however i don't believe i should pay any fee's as i have only had service with talk talk since April 21st. :eek:
Does anybody have any info on mis selling cancellation please?
Thank you in advance
Sachelle
0
Comments
-
Hi again all sorted the team in york have waved the fee and all i have to pay is the bill up till next wed
Sachelle0 -
Hi Sachelle,
I'm glad this was sorted for you. Please don't hesitate to get in touch with us on Twitter (@TalkTalkCare) if you need anything.
Thanks,
Becky“Official Company Representative
I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.7K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards