consumer rights : problem with apple and ee

BrentMeister

jadep-d wrote: »

apple looked at it and said the only fault is that it wouldn't come however the handset was in perfect condition which proved that it was an inherited fault.

Not saying that you have, but if you drop your phone in a bucket of water and dry it out then it would also look in perfect condition.

glentoran99

BrentMeister wrote: »

Not saying that you have, but if you drop your phone in a bucket of water and dry it out then it would also look in perfect condition.

That's not true, there is a liquid contact indicator in iphones which show if its been water damaged

BrentMeister

glentoran99 wrote: »

That's not true, there is a liquid contact indicator in iphones which show if its been water damaged

Yup, inside the phone. Not visible from the outside which I was talking about.

jadep-d

i contacted ee and it has gone from there is absolutely nothing they can do to they could send it off for repair however it is going to cost, which could cost more than buying a new phone.

Ectophile

The only way you can get EE to do anything is to get a written report from an expert that says the phone has an inherent fault, and hasn't been damaged. Without that, EE can keep stalling as long as they like.

The alternative is to get a new phone.