Little Mistress Disgraceful

ThumbRemote

takman wrote: »

You said in your original post that she also returned dresses to TWO other sites. So it is obviously clear she is ordering extra items knowing that she will return some of them.

If the retailers encourage and endorse this then show me a website that says they recommend that you order extra clothes and return the ones you don't want?.

The way they want customers to do it is order clothes they intend to keep and then only return them of they want to change them for a different one or change the size.
If everyone used your method that would mean the company has to budget the cost of having to process one return package for every sent out!. This is a big cost for the retailer and increase the price of every item!

And this is also the law in this country. The whole point of the legislation is so online customers can inspect goods and return them if they don't want to keep them. If retailers don't like this they can always buy a shop unit and stop selling online.

takman

ThumbRemote wrote: »

And this is also the law in this country. The whole point of the legislation is so online customers can inspect goods and return them if they don't want to keep them. If retailers don't like this they can always buy a shop unit and stop selling online.

The law is meant to protect consumers by allowing them to inspect goods before they commit to them like you said.
But I doubt buying the same dress in two different sizes or buying two different colours at the same time knowing you will definetly return one of them was the intention of the law. That is just a loophole that people take advantage of.
Online retailers consider people doing this a "problem" and I have seen many new ways that they attempt to reduce this from happening. So this isn't something they encourage (like I have mentioned many times in this thread ).

Rev

I've never ordered anything from a catalogue type company before but recently ordered from Curvissa.

The clothes didn't fit so I sent them back. It took 6 weeks for a refund with zero communication in that time from their end. I emailed around the three week mark and was just told it can take 28 days for returned items to get back to them etc. I'd sent them via Royal Mail and the tracking stopped two days after I'd sent them at 'out for delivery'. I called around the 4 week Mark and they took the tracking number. Said yes they had the items back and would process them. But it took another two weeks for me to get a refund.

I've no idea if that's normal but I was planning on returning the items and ordering the size down which would hopefully for but I have to admit it's put me off as I think 4-6 weeks is a bit too long to wait especially since they don't drop you an email letting you know they've got back safely, I was worried I'd be out of their 14 day return window despite returning them an hour after they arrived!

So maybe this is just normal for online clothing shops?

LittleOne

This is a very common thing nowadays. If you look at the likes of BooHoo, Pretty Little Thing, Very etc some of the dresses are so cheap and their returns policy is listed very clearly everywhere that they make you feel at ease knowing that you can easily send goods back with little hassle.
Being a female, I can tell you that I fluctuate between sizes and always need to try on 2 different sizes! The point is, if the companies really had a problem with this, they would set a limit to the amount purchased per transaction or they would suspend your account if you were constantly sending things back.
They probably make a lot more money by allowing people to order several dresses at a time and then the person ends up buying more than 1 because once you have it in your home it's unlikely you're going to return a dress that you love! :-)

takman

Kirsty_A wrote: »

This is a very common thing nowadays. If you look at the likes of BooHoo, Pretty Little Thing, Very etc some of the dresses are so cheap and their returns policy is listed very clearly everywhere that they make you feel at ease knowing that you can easily send goods back with little hassle.
Being a female, I can tell you that I fluctuate between sizes and always need to try on 2 different sizes! The point is, if the companies really had a problem with this, they would set a limit to the amount purchased per transaction or they would suspend your account if you were constantly sending things back.
They probably make a lot more money by allowing people to order several dresses at a time and then the person ends up buying more than 1 because once you have it in your home it's unlikely you're going to return a dress that you love! :-)

If your unsure of your size why not order what you think is correct and if it fits then excellent and you keep it. If it doesn't fit then send it back and change it for the next size up/down. This is the logical way to do it and saves money because you won't have to pay return postage on the one that doesn't fit.
Companies may accept that it happens and increase the prices to compensste. But if they could stop it from happening without upsetting customers then I can guarantee they would do it!.

wrightk

My Mrs must be the exception then because;
1)we cant afford to be buying £400 pounds worth of dresses to return the majority,let alone wait for a refund to come back in
2)She decides what she likes, carefully looks at the size guide which is available on most sites giving specific measurements,then if she wants to proceed she orders it
3)If in the unlikely event she doesn't like the item or it doesn't quite fit as she thought it is then returned/exchanged

chuckley

I actively avoid these cheap trash e-tailers. The quality really is below any normal standard and will not last. They actively make returns a pain. I ordered from Boohoo years ago and I think I had to pay for the return AND a restocking fee.

never again.

You would've faired better if you went to TK Maxx if you were on a budget.

You really do get what you pay for.

[Deleted User]

I must admit, after a bit of a saga with a misdescribed dress I ordered on ebay, I never order clothing or shoes (had the same problem with discounted trainers I ordered from HiTec) online unless I know exactly what I am ordering and if they'll fit (a brand I am familiar with the sizing of).

I don't want me or the company wasting money on postage, whatever is 'accepted'. But that's just me, I am well aware others do order multiple items hoping one will suit.

I tend to get really good bargains (good quality, even designer outfits) going to second hand shops. Far beyond what I could afford in the shops at normal price. And I always look smart when I want to. Fortunately these sort of shops seem to be expanding so lots of choice nowadays. And no hassle with returns lol.

Mrs_Ryan

Little Mistress dresses can in no way be compared to the likes of BooHoo- I would think to say an LM dress is in the same vein as something from Boohoo would be like saying a Primark dress was identical to something from say Monsoon. I wore an LM dress for my graduation (it was from Simply Be) and I still have it now, I do think they're pricey for what they are but not terrible quality, I was pleased with mine.

shavy65

A little bit of bad press for Little Mistress - check.
I oddly feel better.

Thanks all.