W10 restart = doesn't do so

grumpycrab

This is UEFI BIOS. I'm not familiar with but something like this...(if you google your model you may get more accurate information).

To get the DVD drive to show up in the boot menu, you might need to go into the BIOS (actually (U)EFI Settings) and enable Legacy (BIOS) Mode or the UEFI Compatibility Support Module (CSM) or similarly worded option.

Note: You might also have to disable both Boot / Fast Boot and Security / Secure Boot Control

J_B

If I do a full Troubleshoot / Reset this PC from my W 10 DVD (which I have managed to get it to boot from)
Would that 'fix' the BIOS???

EDIT again .....

Think I'm way out of my depth BUT .... in the BIOS, I changed 'Launch CSM' to 'enabled' and it has booted into W10 ..... twice

Just rebooting now ..... which it seems to be doing correctly ..... better go and do something more useful!!

Thanks

J_B

I'm back
On the new PC
It works!!
:j
:beer:
:T

J_B

Anyway, going back to my original query .....

I click on restart, it says it's restarting (white spinning circle on blue background with 'restart' text) but then it just switches off!

J_B

BUMP

I'm getting to the bottom of this ....
Once PC is off and charger disconnected, press and hold the power button for 30 seconds, then the problem disappears briefly.
Secondary problem - shut down at night, disconnect charger ... by morning, the battery is flat!
If I hold power button as above, once shut down, battery is still full in the morning!

I've been back to Asus, who after several e mails have decided that Upon further investigation, the serial number is for a refurbished
product which does not have warranty with Asus.

I've spoken to the eBay seller, but no reply as yet

Any thoughts?

grumpycrab

Did you disable fast boot? (It worked for me with a Dell)
(these instructions may not be correct for your laptop)
http://www.asus.com/uk/support/FAQ/1005535/

J_B

grumpycrab wrote: »

Did you disable fast boot? (It worked for me with a Dell)
(these instructions may not be correct for your laptop)
http://www.asus.com/uk/support/FAQ/1005535/

It's disabled in Windows, and too 'scared' to go into BIOS (after previous experiences see earlier in this thread)

Maybe later today ......

J_B

J_B wrote: »

Maybe later today ......

So, the BIOS looks nothing like in the link that GC gave.
It's America Megatrends BIOS and there is *no* mention of 'fast boot'

J_B

Any other suggestions?

There is no sign of any UEFI, so I suspect it ain't there!

The seller has replied now and sent a pre-paid label for me to return it.

Lorian

This is a common symptom on windows 10 with some versions of the Intel Management Engine Interface Driver (IMEI). If the laptop vendor has a version >= 11.0.0.1173 try that, otherwise use Device Manager, find the IMEI device and revert to the original version of the driver supplied by Windows 10.