Why do we have to pay 30-days notice when leaving Mobile Company

Whiston3

All these companies either have poorly trained staff or very well trained staff depending on your cynicism. They give out inaccurate information whether through ignorance or design it still leaves the consumer up vodaphone creek without a padlle.

Keith_Alger

grumbler wrote: »

Yes, getting a PAC voids any notice. If you don't port the number out, your contract goes on..

Not according to Section 10 of Three Network's Terms and conditions, Section 10!

d123

Keith_Alger wrote: »

grumbler wrote: »

Yes, getting a PAC voids any notice. If you don't port the number out, your contract goes on..

Not according to Section 10 of Three Network's Terms and conditions, Section 10!

Section 10 you say? Section 10!

Exactly which part of section 10! are you referring to?

10. Ending this agreement and Disconnection of Three Services
10.1 You may end this agreement in the following ways:
(a) in certain circumstances under our Returns Policy which can be found
at Three.co.uk/returns. You will need to get in touch with Three
Customer Services to arrange Disconnection;
(b) during your Minimum Term (if you have one) by giving notice to Three
Customer Services 30 days before the date you want to end the agreement. You must pay us all the Charges you owe, plus any Cancellation Fee for your Package (as set out in the Price Guide);
(c) at the end of your Minimum Term or any time after your Minimum Term has expired, or if you don’t have a Minimum Term, provided you give notice to Three Customer Services at least 30 days before the date you want to end the agreement. A Cancellation Fee won’t be charged;
(d) within one month of us telling you about a variation to your agreement (which includes your Package) which is likely (in our reasonable opinion) to be of material detriment to you. You must give notice to Three Customer Services within that month and your agreement will finish at the end of that month once we receive your notice.
10.2 You won’t be able to end the agreement during your Minimum Term without paying a Cancellation Fee if the variation to your agreement (which includes your Package, Three Services or our prices) is due to any of the following circumstances:
(a) the change is due to changes to the law, government regulation or licence which affect us – this includes any increase or change in the rate of VAT or other applicable taxes or any new taxes that are introduced;
(b) the change relates solely to Additional Services or Add-on(s) In such circumstances you won’t be able to end your agreement but you will be able to cancel the Add-on(s) or stop using the Additional Services;
(c) the change isn’t (in our reasonable opinion) likely to be of material detriment to you;
(d) the change relates to a variation in our Charges for our Outside of Allowance Services and such changes are not (in our reasonable opinion) likely to be of material detriment to you or you don’t (in our reasonable opinion) regularly use the Outside of Allowance Services affected; or
(e) the change is a RPI Change.
10.3 We may end this agreement in the following ways:
(a) by giving you at least 30 days’ notice if your Package doesn’t have a Minimum Term, or the Minimum Term has ended;
(b) immediately in the following cases:,
(i) if we have the right to Suspend your Three Services on any of the grounds in Section 9 and we believe that the grounds are serious and have not been, or are unlikely to be, rectified;
(ii) if we believe that your communications with Three Customer Services or any of our retailers or agents, or your use of our Three Services, are jeopardising the operation of the network, or are of an unacceptable nature;
(iii) if we reasonably believe you won’t be able to pay your bill. This could result from a failure to pass one of our credit assessments; or (iv) in the event of your bankruptcy or insolvency;
and, in any of these circumstances, you have to pay all the Charges you owe up until we Disconnect you;
(c) if we no longer have access to other operators’ networks which we need to provide Three Services, or if we’re no longer able to provide Three Services due to factors beyond our control or because we cease business. If reasonably possible under these circumstances, we will endeavour to provide you with such notice as is practical.
10.4 Once you’re Connected to Three, you can only end this agreement in the ways set out in this Section 10.

grumbler

I think his point was that neither Section 10 nor the whole Three's T&C say anything about the PAC voiding a notice. Neither do T&C of any other network. I myself keep making this point. This voiding is just an industrial practice that not only isn't incorporated into any T&C, but breaches them actually.

Having said that, this practice does make sense, and it's a mystery why no T&C reflect it.

boatman

Why is there not a rule that stops companies adding termination charges in the last 30 odd days of the contract if you give notice and want the contract to end on the last day? You have or will very shortly pay your last line rental in advance, so there is no need to add more charges.