Tescomobile suspensions

geeby1

Have just read in an Irish forum that Tesco mobile Ireland suspended a persons account, without warning, despite being in regular use with no breaking of T&Cs. They refuse to reactivate it until a passport scan has been sent. The woman in question was only told after doctors trying to arrange appointments brought it up at a scheduled appointment. Below is the Tesco Mobile response.

'I'm sorry to hear of the inconvenience caused by this. In order to maintain the security of all of our customers, we do regularly perform routine security checks. Once the customer in question has provided the proofs requested by our Security department, we can have the account unsuspended promptly, but we can only discuss exact information regarding this matter with the account holder.

As I have already advised, such procedures are carried out to maintain the security of all Tesco Mobile customers, both prepay and billpay. Suspension due to a general security check would not be a supervisor issue, and our Customer Security team are a back office team who do not speak directly with customers. Our Customer Care representatives are trained in dealing with and advising on such issues.'

Does anyone thing this could happen in the UK. I myself would lose business and have ill family members that I may need to get to at a drop of a hat.
Considering you don't need ID to activate the SIM, i'm not sure whose ID they are expecting to get. Also, would 7 days, 28 days notice be wiser?

grumbler

geeby1 wrote: »

Also, would 7 days, 28 days notice be wiser?

Sure it would, but I am yet to hear of a "back office Security team" staffed with reasonable, not arrogant, individuals. I think it's the word 'security' that detrimentally affects human psychology and behaviour.

Even the name "Customer Security team" is hypocritical. The only they care about is the company, not the customers.