(Correct forum?) Travel insurance refuses to pay delayed flight

Lucazade

Please point me to the right forum if this is the wrong one.

I bought tickets on Opodo for the family to fly to Spain during the Easter break. Unfortunately Norwegian Air cancelled the flight at the last moment, claiming bad weather (but apparently it was an aircrew strike). What they offered was to fly three days later with overnight stay in Copenhagen, which meant we would have arrived on Friday instead of Monday. This would have left us with less than two days holiday's worth.

I tried to make a claim but the insurance company is refusing to pay: "Your policy would consider the cost of unused travel and accommodation but only if you had to cancel the entire trip due to one of the reasons outlined above(1). We note that you did not cancel your trip, your departure has been delayed for 3 days."

The reasons mentioned are:

1. Your death or Your Serious Illness or Serious Injury
2. any other cause unintended by and beyond the control of any Person Insured which is not otherwise excluded and for which You can provide Us with suitable evidence substantiating the event

Are they correct? It made no sense to me to get to destination 4 days later on a 7 days trip so obviously I had to cancel.

Caz3121

Norwegian should refund the flight tickets
If this was a strike by Norwegian aircrew then compensation may be payable (however I cannot see any press coverage of this), if it was Air Traffic Control strike, or indeed weather then it won't be

had you booked non-refundable accommodation?
this may be better on the Insurance board

Lucazade

The outbound flight was with Norwegian, but the inbound flight was with BA, hence the insurance claim. Norwegian offered to pay for their part of the flight, which I declined at the time as I thought I could claim the lot via the insurance.

Thanks for the pointer of the correct forum to follow up.