Where to post?

ambler

I would like to get advice on where to make a post asking for help and suggestions regarding a problem I have. I was miss-sold something and only want to ask for advice on what I can or should do about it.

18 months ago I bought an iPad and the (well known) supplier said I could not connect to the internet using my 3 phone connection and it is only now that I find this is not true. They sold me a very expensive EE connection so that I could connect the iPad to the internet and after paying a lot of money for a connection I dd not need I have cancelled it.

Can I ask for a refund from the iPad seller who gave me the wrong information?

I will move my post if I can be advised where it should be

Thanks

grumbler

Consumer Rights

Mobiles

Do you have anything to prove that you were missold? If the iPad had a SIM, one must be very naive to think that it can't use mobile data.

Regardless, if you've bought it in a shop and it's a contract, not PAYG, they have to have a copy of the contract that you signed. If they don't have it, you possibly have a case.

ambler

Thank you. The iPad does not have a sim card but works on hotspot or Bluetooth. There is a contract but I was not aware at the time that the seller was giving me wrong information. I was asked to show my phone and told it could not connect the iPad to the internet which was not true. My belief now is that I was given the information in order to sell me a new mobile contract that I didn't really need.

grumbler

What would be a point of any tablet if it couldn't connect to the internet?
All tablets can. Some via WiFi only, some, that have a SIM slot, via mobile data as well. I don't think that any can connect via Bluetooth.

If your tablet doesn't have a SIM, what mobile contract are you talking about that allegedly was sold to you together with iPad?

If you are using your '3' phone as a WiFi hotspot, your iPad cannot use it on it's own. You should have deliberately connected it to this WiFi hotspot at some point and you couldn't do this accidentally.

ambler

Thank you. The iPad is now connected to the phone via a hotspot. It was deliberately connected to that. When sold to me the iPad was connected to EE via a new phone contract. I have a very bad tendency to believe people when they put themselves forward as experts. I didn't question it when I was told I couldn't use my 3 connection as a hotspot.

grumbler

So, iPad was sold with a new SIM?
Well, even if they did say this, they will obviously deny it vigorously as it would be a blatant lie. Complain by all means, but don't hold your breath.
However, it's worth saying that most mobile phone tariffs don't allow 'tethering' - using your mobile phone for connecting other devices to the internet.

And change your 'bad tendency'. Learn the lesson: do your research and don't believe a word any sales person tells you. They are even worse than politicians.