Warranty replacement - how long?
vaderag
Posts: 293 Forumite
I've returned an item for a warranty replacement - the company agreed that the item is faulty and they will replace.
However, i have had no communication for nearly 3 weeks. I chased up a couple of days ago and found out that there is no stock hence they have not yet replaced...
What are my rights here? Can i request a refund?
I note that the law seems to state "The repair or replacement must be done within a reasonable time" but there is no mention of what a reasonable time is...
Thanks
However, i have had no communication for nearly 3 weeks. I chased up a couple of days ago and found out that there is no stock hence they have not yet replaced...
What are my rights here? Can i request a refund?
I note that the law seems to state "The repair or replacement must be done within a reasonable time" but there is no mention of what a reasonable time is...
Thanks
0
Comments
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I note that the law seems to state "The repair or replacement must be done within a reasonable time" but there is no mention of what a reasonable time is.
The reasonable time clause in the Sale of goods act & Consumer rights act wouldn't apply in this case.
This is because those acts cover your legal rights with the retailer of purchased goods.
A warranty is not a legal requirement so a retailer or manufacturer is free to have terms in that warranty that may be illegal if you were attempting to enforce legal rights so any time for a replacement depends on the terms of the warranty in question.0 -
What does it say in your warranty with regards on replacement times?
What does it say if they can't provide a replacement?0 -
shaun_from_Africa wrote: »The reasonable time clause in the Sale of goods act & Consumer rights act wouldn't apply in this case.
This is because those acts cover your legal rights with the retailer of purchased goods.
A warranty is not a legal requirement so a retailer or manufacturer is free to have terms in that warranty that may be illegal if you were attempting to enforce legal rights so any time for a replacement depends on the terms of the warranty in question.
Although (especially within the first 6 months from purchase) it would be wrong of them to use any warranty that could be used to restrict or remove a consumers statutory rights.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0
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