Scottish Power

gpick

Hi,
I`ve been having problems with Scottish Power for ages now, it`s quite a long story so I`ll try and keep it as brief as I can but can go into more detail if needed.
I`m on a PAYG meter for electricity, but due to a mess up by Scottish Power (wrong meter installed) I was due a refund for over payment ( £207.52 ) which I eventually received last summer.
A few weeks ago I went through some electricity bills and noticed something that didn`t look right so did a bit of investigating, I logged into my Scottish Power account and checked back to when I received the refund (last June) , although it did actually show that Scottish Power had credited my account with the £207.52, the balance on my account didn`t increase but when they sent me the cheque my the £207.52 was knocked off my balance, so I was actually given the refund from my own balance.
Then, as if that isn`t bad enough, on my bill dated 1st September, the £207.52 has been added onto the bill so I have had to pay it back.
So, I`ve printed of the bill in question and did a screen capture of the credits part of my account a few weeks ago and have kept going back to it thinking that I must have this wrong somehow, but still can`t so how.
Then, last week I decided it`s time to ring them and see what they say about it, logged into my account and things have been altered, what was a £207.52 credit has been changed into a debit, and there are entries that weren`t there before.
I rang them last week, got cut off.
Sent them an email, only reply I`ve received is an automated reply saying they will respond within 5 working days, today is day 6 and I`ve heard nothing.
Can we attach photos? i`ll attach the captures.

GPick.

Edit: sorry, I think I put this in the wrong section.

gpick

I`ve tried linking to photobucket but the forum won`t allow me, how many posts do I need to be allowed to do this?