Wowcher- paid for an iron now they won't give it to me or a refund

ChavvyJaneAusten

I bought an iron from a wowcher offer - something like 'steam generator iron RRP £100 you pay £57.00!'

I clicked on the offer, paid via PayPal and waited for the iron to arrive. I have bought from groupon before and as the item was from China it took ages to arrive so I wasn't too bothered when it was a long time coming.

I emailed today following up and they said that after I paid they had sent an email that said 'redeem' and because I hadn't clicked that they would not be sending me the iron and what's more, I was not entitled to a refund as the offer was for a limited time and I failed to click redeem.

This sounds like a scam. If a second email ever was sent it went to my junk most likely as I do not recall seeing it.

Has anyone had a similar experience and what is the best way to get my money back, as I don't think they are likely to send the iron.

susancs

Go via paypal for your money back as long as within within 180 days of purchase and state that you never received the item and Wowcher are refusing to refund you. I did the same with a Groupon purchase (never again!) and got my money back no problem. I have found that Groupon are fine with email vouchers but actual purchases are a different matter.
https://www.paypal.com/uk/webapps/mpp/first-dispute

BrentMeister

ChavvyJaneAusten wrote: »

I bought an iron from a wowcher offer - something like 'steam generator iron RRP £100 you pay £57.00!'

I clicked on the offer, paid via PayPal and waited for the iron to arrive. I have bought from groupon before and as the item was from China it took ages to arrive so I wasn't too bothered when it was a long time coming.

I emailed today following up and they said that after I paid they had sent an email that said 'redeem' and because I hadn't clicked that they would not be sending me the iron and what's more, I was not entitled to a refund as the offer was for a limited time and I failed to click redeem.

This sounds like a scam. If a second email ever was sent it went to my junk most likely as I do not recall seeing it.

Has anyone had a similar experience and what is the best way to get my money back, as I don't think they are likely to send the iron.

Groupon or wowcher?

susancs

ChavvyJaneAusten wrote: »

I bought an iron from a wowcher offer - something like 'steam generator iron RRP £100 you pay £57.00!'

I clicked on the offer, paid via PayPal and waited for the iron to arrive. I have bought from groupon before and as the item was from China it took ages to arrive so I wasn't too bothered when it was a long time coming.

I emailed today following up and they said that after I paid they had sent an email that said 'redeem' and because I hadn't clicked that they would not be sending me the iron and what's more, I was not entitled to a refund as the offer was for a limited time and I failed to click redeem.

This sounds like a scam. If a second email ever was sent it went to my junk most likely as I do not recall seeing it.

Has anyone had a similar experience and what is the best way to get my money back, as I don't think they are likely to send the iron.

BrentMeister wrote: »

Groupon or wowcher?

OP states in her post it was wowcher.

BrentMeister

susancs wrote: »

OP states in her post it was wowcher.

ChavvyJaneAusten wrote: »

I bought an iron from a wowcher offer - something like 'steam generator iron RRP £100 you pay £57.00!'

I clicked on the offer, paid via PayPal and waited for the iron to arrive. I have bought from groupon before and as the item was from China it took ages to arrive so I wasn't too bothered when it was a long time coming.

I emailed today following up and they said that after I paid they had sent an email that said 'redeem' and because I hadn't clicked that they would not be sending me the iron and what's more, I was not entitled to a refund as the offer was for a limited time and I failed to click redeem.

This sounds like a scam. If a second email ever was sent it went to my junk most likely as I do not recall seeing it.

Has anyone had a similar experience and what is the best way to get my money back, as I don't think they are likely to send the iron.

The OP has mentioned both wowcher and groupon. Just clarifying facts.

ChavvyJaneAusten

Yes it was wowcher. I mentioned groupon as an item from them had taken a long time but turned up eventually.

I will contact PayPal tomorrow. I am still within the limit.

Thanks for the answers.

martinsurrey

did you read the terms and conditions before you purchased?

https://www.wowcher.co.uk/e-commerceterms.html

wowcher, is a voucher shop, NOT a product shop.

you can reclaim from paypal, but I would expect wowcher to contest it.

they have done 100% of their end of the contract.

on every page it has "How to redeem"

http://www.wowcher.co.uk/deals/london/home-garden/deal-661959-detail/20-instead-193-tld-marketing-small-5-tier-set/deal.html

takman

Why didn't you check your emails? If I buy anything I always check my emails too get confirmation that the purchase has gone through. Consider you bought a voucher and didn't use it I don't think you should get a refund.
I really don't understand people who have email accounts and let's hundreds or thousands of email build up and never read them.

ChavvyJaneAusten

I think it must have gone to my spam.

When you go onto Google you click that you agree to the terms and conditions. Have you read them all? Daily we encounter dozens of terms and conditions and do not read them.

I have been shopping online for 15 years and have never paid for a product - not tickets or a service- then found that even though they had the delivery address and the item is fully paid for that you have to do something else before you can get what you paid for.

It smells like a scam, where they hope you will not jump through their extra hoop, then not fight to get what you paid for or money back, the result being they get money for nothing .

Fosterdog

I've never bought anything from wowcher but even the name is a play on the word voucher so it is pretty obvious you are buying a voucher to redeem from another company. You may choose not to read terms and conditions but many of us do actually read what we are agreeing to, they make it pretty clear without needing to read endless T&Cs what you are getting add to that you probably had to tick a box to say you read, understand and agree to the terms and you don't really have much comeback. If you chose to tick the box without actually reading anything then it is all on you and hardly fair to blame the company and call them scammers.

takman

If you think it went in your spam why don't you check it and find out so you know for sure?.
Plus as the poster above said the name of the site makes it very obvious your buying a voucher.