Refund rights on Events

ryh

Hi all,

I run public events which I sell tickets to on my website.

These events often require me to pay the venue per person attending.

My question is: if someone books within a few days of the event date and then requests a refund on the day of the event are they entitled to one?

What is the minimum timeframe I have to offer on refunds? What if I endure fees from the venue because the person hasn't attended and has requested a refund?

wealdroam

ryh wrote: »

Hi all,

I run public events which I sell tickets to on my website.

These events often require me to pay the venue per person attending.

My question is: if someone books within a few days of the event date and then requests a refund on the day of the event are they entitled to one?

What is the minimum timeframe I have to offer on refunds? What if I endure fees from the venue because the person hasn't attended and has requested a refund?

If you are supplying "accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance", then the buyer has no statutory right to cancel the booking.

That's from Regulation 28 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

In other words, if you are selling tickets to a 'leisure activity' on a specific date, you do not have to offer any refunds just because the buyer changes their mind.

bris

No time frame, event tickets are not subject to the CCR's so you don't have to refund them anything.

ryh

wealdroam wrote: »

If you are supplying "accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance", then the buyer has no statutory right to cancel the booking.

In other words, if you are selling tickets to a 'leisure activity' on a specific date, you do not have to offer any refunds just because the buyer changes their mind.

Thanks for your reply. I hire out a venue where people attend for a few hours, with a few snacks (included in the price), walking around the venue is part of the event as well (tour). What would a "specific date or period of performance" be classed as?

bris wrote: »

No time frame, event tickets are not subject to the CCR's so you don't have to refund them anything.

Hi, do you have a link to this being referenced anywhere?

SuperHan

ryh wrote: »

Thanks for your reply. I hire out a venue where people attend for a few hours, with a few snacks (included in the price), walking around the venue is part of the event as well (tour). What would a "specific date or period of performance" be classed as?

Do people have to attend on a specific date, or within a specified period in which the event is performed (which is what specific date or period of performance means - it is literally the everyday meaning of the words)

Hi, do you have a link to this being referenced anywhere?

Somebody has quoted the relevant section of the CCR in an earlier post. It's the same bit.

ryh

SuperHan wrote: »

Do people have to attend on a specific date, or within a specified period in which the event is performed (which is what specific date or period of performance means - it is literally the everyday meaning of the words)



Somebody has quoted the relevant section of the CCR in an earlier post. It's the same bit.

Hi, it's on a certain date and a certain time. Thanks for your help.

neilmcl

If you were a bit more specific about exactly what these "events" are then we'll be able to help you more.

Valli

So you're running a business, you're not up to speed on the laws relating to your business and you're asking strangers on a consumer forum for free advice?

ryh

Valli wrote: »

So you're running a business, you're not up to speed on the laws relating to your business and you're asking strangers on a consumer forum for free advice?

Thank you for your constructive reply, Valli. As a business owner, I am pleased to say that I have dealt with 4 refunds in 6 years of trading with hundreds of events. On all occasions being a compassionate and understanding person, I have refunded these even if I have incurred fees.

Valli

Well that's good to hear. I do hope, however, you're up to speed on any other regulations with which you, and the venues you are using, need to comply. Your initial question is, to me, slightly worrying.

daytona0

ryh wrote: »

Thank you for your constructive reply, Valli. As a business owner, I am pleased to say that I have dealt with 4 refunds in 6 years of trading with hundreds of events. On all occasions being a compassionate and understanding person, I have refunded these even if I have incurred fees.

If you have been compassionate and understanding on the previous occasions, incurring a cost in fees, then why are you now suddenly posing the question? What has changed? Is 4 refunds in 6 years (0.666 refunds a year) so detrimental to your business profits?