Egg card PPI reclaim - success

lovinituk

My bad - posts edited!

[Deleted User]

ABF wrote: »

it's up to the financial institution to match you with an account even if you have ZERO account info ...

It's not up to them at all.
If they've kept information on file, then they'll usually oblige anyone who asks but they are under no obligation to disclose this information unless you pay £10 for a Subject Access Request (SAR).

If files no longer exist then there is nothing a potential complainant can do without documentation from their own archive.

Please don't post inaccurate information.

ABF

Moneyineptitude wrote: »

It's not up to them at all.
If they've kept information on file, then they'll usually oblige anyone who asks but they are under no obligation to disclose this information unless you pay £10 for a Subject Access Request (SAR).

If files no longer exist then there is nothing a potential complainant can do without documentation from their own archive.

Please don't post inaccurate information.

The advice I had from a claims company, on a cold call wondering if I wanted to use their service, was what I posted. When I said to the rep on the 'phone "ah, I don't have any account info anymore so I can't claim" he told me exactly what I posted above. I wouldn't have repeated it if I hadn't been advised as such.

And be honest, if you've got your previous addresses but no more info, & you have any sort of financial institution complaint, for them to investigate they need to match your credentials, full name (previous if you've been married, divorced, etc.), address, DoB or whatever, to an account. So the onus to find the details does lie somewhat with the bank/company in certain cases.

Apologies if you think I've spouted inaccurate information, but like I said I wouldn't have posted it unless I'd been advised in that manner.

magpiecottage

ABF wrote: »

The advice I had from a claims company, on a cold call wondering if I wanted to use their service, was what I posted. When I said to the rep on the 'phone "ah, I don't have any account info anymore so I can't claim" he told me exactly what I posted above. I wouldn't have repeated it if I hadn't been advised as such.

Actually, a CMC is required by its regulator to actually gather evidence and present it with a complaint. Generally they don't - possibly because they are too stupid to realise, possibly because they do realise but also know they will normally get away with it.

On the other hand, a private individual can make an "expression of dissatisfaction" and, whether justified or not, the firm must investigate.

This means if it can find evidence, based on what you have told it about yourself, it must look at it.

If, on the other hand, all its records are archived by account number only and all you can provide is you name and date of birth, it will not find the record - and no CMC is going to be able to tell them that account number if you do not give it to them.

ABF

magpiecottage wrote: »

Actually, a CMC is required by its regulator to actually gather evidence and present it with a complaint. Generally they don't - possibly because they are too stupid to realise, possibly because they do realise but also know they will normally get away with it.

On the other hand, a private individual can make an "expression of dissatisfaction" and, whether justified or not, the firm must investigate.

This means if it can find evidence, based on what you have told it about yourself, it must look at it.

If, on the other hand, all its records are archived by account number only and all you can provide is you name and date of birth, it will not find the record - and no CMC is going to be able to tell them that account number if you do not give it to them.

So would the financial institution have the same obligation? I mean, if all I have are previous addresses & my personal information, the credit card/bank are obliged to investigate my complaint?

While these institutions may not have it to hand, i.e. within the 6 years & 6 months "norm", their archival processes generally go back a long long way thanks to micro-fiche, right?

[Deleted User]

ABF wrote: »

So would the financial institution have the same obligation? I mean, if all I have are previous addresses & my personal information, the credit card/bank are obliged to investigate my complaint?

They will only investigate up to a point. If the records have been destroyed or are not easily retrievable the complaint will fail on that alone.

Even a Subject Access Request (SAR) is only required to provide information which a reasonably competent temp worker could find.

ABF wrote: »

their archival processes generally go back a long long way thanks to micro-fiche, right?

No.
It's much more hit-and-miss than that.

ABF

Moneyineptitude wrote: »

They will only investigate up to a point. If the records have been destroyed or are not easily retrievable the complaint will fail on that alone.

Even a Subject Access Request (SAR) is only required to provide information which a reasonably competent temp worker could find.

It's much more hit-and-miss than [micro-fiche].

Ahhh, OK. Well I stand by my previous post, as that's what I was told by a claims firm in a cold call. Of course I'm a little more "hands-on" with claims, & with the help of the MSE site, & others, the process is simple & naturally one doesn't pay a claims company any commission.

Mersey_2

Some are better than others; but, eg Santander were able to provide the account number over the 'phone - on Arcadia Group cards from 2000 - simply by providing the name and address.


HSBC also did this on CPP from over a decade ago.

[Deleted User]

ABF wrote: »

Well I stand by my previous post, as that's what I was told by a claims firm in a cold call.

But you've been told here by several posters that this simply isn't true.
https://forums.moneysavingexpert.com/discussion/comment/70547269#Comment_70547269

As I said earlier, please don't post inaccurate information. Choose to disbelieve us by all means, but it's unfair to other potential complainants who have no documentation of their own to tell them that it's the Bank's responsibility to find details of their account. It's not, though the Bank will assist as far as is practicable.

I have to say that you give Claims Firm cold callers entirely too much credit for being "experts" in the field. Most of them work from a well-rehearsed script and many don't care about the accuracy of the information they provide. All they desire is your signature on their contract.

ABF

Moneyineptitude wrote: »

But you've been told here by several posters that this simply isn't true.
https://forums.moneysavingexpert.com/discussion/comment/70547269#Comment_70547269

As I said earlier, please don't post inaccurate information. Choose to disbelieve us by all means, but it's unfair to other potential complainants who have no documentation of their own to tell them that it's the Bank's responsibility to find details of their account. It's not, though the Bank will assist as far as is practicable.

I have to say that you give Claims Firm cold callers entirely too much credit for being "experts" in the field. Most of them work from a well-rehearsed script and many don't care about the accuracy of the information they provide. All they desire is your signature on their contract.

Look, all I did was repeat what I was told; I didn't claim ANYONE to be an authority on the subject, but in MY case it worked for me.

And to that end ... I've had my Marbles PPI claim offer ... it is a 5-figure sum well over £12k. So with my Egg success & now the SAME method for Marbles, I've clawed back over £21k. :beer:

I have one more claim in regarding a loan for home improvements back in 2004, closed in 2010, so I'm hoping that will be a win as well.